6/10 Satisfaisant
Camille, Houston TX
Voyage d’affaires
26 avr. 2026
Les points faibles : Personnel et service
Hotel okay, customer service poor! I booked on Expedia, but they have a processing system where they send you a link to pay them directly on their own system. Red flag #1. I don't like giving direct access to my bank account to unfamiliar brands, so I gave them my CC. This was a problem for them, b/c I booked to hold the reservation on Expedia with a different card. It supposedly caused an issue with processing payment. Instead of reaching out to me immediately to resolve the issue with the payment, they just turned off my code. I returned to my hotel at 11pm to find my code not working, but at this time had no idea why because I had paid earlier & had no missed calls/texts. Thankfully I entered at the same time as another guest and able to get into the lobby to find the text help number. Had that not happened, I woud have been locked out of hotel and room at 11pm or later with no staff at the front desk and my phone battery on 13%, on the street. After texting the number, they replied my payment didn't go through as the reason my code was turned of and that I needed to provide another form of payment to turn my code back on. "What?" I had already paid for my room and was at the hotel for two hours after check in before leaving to my event and no one realized the issue then? Locking me out of my room with my things still inside & forcing full payment is the best way to handle that? They said I had insufficient funds. Not true. Paid with same card. Had well over room cost.
Camille
Séjour de 2 nuits en avril 2026