Les notes se basent sur un nombre total de 173 avis vérifiés

3,7 sur 5
Recommandé par 60 % des clients
4,0 Propreté de la chambre
3,9 Services et personnel
3,9 Confort de la chambre
3,6 Conditions de l'hôtel
Avis Expedia vérifiés
3 sur 5
par un voyageur vérifié de Memphis, TN

Please Update

Publié le 24 août 2017
Les + : Breakfast
Les - : The entire hotel!
Situation : location was ok
The rooms are nice size but they really need upgrading.
Commentaire laissé par : Direction de l'hôtel
25 août 2017 par General MAnager, Direction de l'hôtel
Dear Guest, Thank you for your kind remarks and staying with us. THis hotel was enovated in 2016 as per CHoice HOtels' Standards. SIncerely, GM
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 23 août 2017
Close to where we needed to be. Parking is limited.
Commentaire laissé par : Direction de l'hôtel
24 août 2017 par Genral Manager, Direction de l'hôtel
Dear Guest, Thank you for your staying with us and taking the time to provide us a review. We are glad we were able to make your stay a pleasant one.
1 sur 5
par un voyageur vérifié de TN

Avoid at All Costs!

Publié le 21 août 2017 sur Orbitz
Les + : nothing
Les - : Better staff, better location?
I stay at about 20-30 hotels a year and this is the worst hotel I have stayed at in ages. I have stayed at plenty of other Comfort Suites in the past and they were all decent. Not true of this one. It is in a very strange location behind the Costco, right off the interstate. The Hotel staff were rude/incompetent. Their internet service was down the morning I was to leave and they couldn't check out my room, or print a bill. They had me write down my email address to send me the final bill, but they never did. This is a poor hotel in a sketchy area. Look at the picture posted with this review. It speaks to the "Quality" and safety of this location. Avoid
Commentaire laissé par : Direction de l'hôtel
24 août 2017 par General manager, Direction de l'hôtel
Dear Guest, We do not agree with your comments at all. We take our job very seriously and have served thousands of satisfied guests over last 17 years. The picture you posted of the Emergency Call Instructions is again for the safety of our guests. We are located in the best part of Memphis with IKAE in 100 feet of us and Wolfchase Galleria in 0.5 mile with every type of Restaurant and Department store in close proximity. We thank you for staying with us . Sincerely, GM
4 sur 5
par Melerie

Publié le 19 août 2017 sur Hotels
Commentaire laissé par : Direction de l'hôtel
24 août 2017
Dear Guest, Thank you for your wonderful comments. we truly appreciate it. Sincerely,GM
4 sur 5
par Barbara

Publié le 13 août 2017 sur Hotels
Commentaire laissé par : Direction de l'hôtel
24 août 2017
Dear Guest, Thank you for your wonderful comments. We look forward to serving you soon and thank you for your business. Sincerely,GM
4 sur 5
par Cindy

Publié le 28 juil. 2017 sur Hotels
Commentaire laissé par : Direction de l'hôtel
5 août 2017
Dear Guest, Thank you for a great score. We look forward to providing you the same great service on your next stay with us. Sincerely, GM
4 sur 5
par TOMMY

Publié le 24 juil. 2017 sur Hotels
Very nice
Commentaire laissé par : Direction de l'hôtel
5 août 2017
Dear Guest, Thank you for a wonderful survey. It truly motivates us in doing our jobs even better. Sincerely, GM
3 sur 5
par Jennifer

Absolutely and Totally Meh

Publié le 23 juil. 2017 sur Hotels
Check in: upon arrival, the person at the desk could not find my reservation (made 8 hours earlier) and complained about the co-worker who did not do it correctly in the day. We were upgraded, but because there was a mistake. Still, happy mistake. Check in still took about 15 minutes which was way too long. Area: weird location behind a Costco with signs everywhere about securing your belongings and car--a little unsettling. In the lobby and during check in we were again reminded by signs and verbally to make sure we had no valuables in our car. Room: totally standard. Newish bedding and mattress. Scratched surfaces and old flooring. The bathroom hadn't been touched in years. Still, totally standard. A week ago we had stayed in another Comfort Inn and Suites in another town and our room (even though they had a similar rate) at the other one was fantastic, so our expectations were higher for Comfort Suites Cordova. Also there was an unsettling flyer in the room in hot pink with a lot of underlining and exclamation points about how to dial 911 on the phone (adding this all up, we thought this area was probably not the greatest, but the hotel could be more subtle about it). Breakfast: had all the major characters of a continental breakfast. The hot food was pretty gross (think public school breakfast) and they were clearly trying to cut corners by getting all off-brand and sub-par products. It gives an impression that the GM is really penny pinching.
Commentaire laissé par : Direction de l'hôtel
5 août 2017
Dear Guest, We apologize for not meeting your standard of expectations. We are hoping you would provide us one more chance to serve you better. Sincerely, GM
4 sur 5
par tricia

Publié le 22 juil. 2017 sur Hotels
The breakfast area was extremely hot (I was sweating), I asked the front desk if they could do anything about it and was told it was 72 degrees and they were not going to lower it. Then he said, "you do know it is 90 degrees outside, don't you? He was borderline rude.
Commentaire laissé par : Direction de l'hôtel
5 août 2017
Dear Guest, Thank you for a candid survey. Please accept my sincere apology for the Front Desk Agent's lack of courtesy. We follow the city of Memphis, MLGW's guidelines of Energy Conservation and Going Green Policy with temperatures at certain settings. We do have two Large Full size AC Units in the lobby to keep it cool. Sincerely, GM
5 sur 5
par Kevin

Great stay

Publié le 22 juil. 2017 sur Hotels
The staff was super friendly and always helpful. Enjoyed the stay.
Commentaire laissé par : Direction de l'hôtel
5 août 2017
Dear Guest, Thank you for a perfect 5***** survey. We just love it and look forward to serving you soon. Sincerely,GM