I recently stayed at your property for the first time and unfortunately, my experience was extremely disappointing. I had booked the stay specifically to take my daughter to enjoy the pool, but when we arrived, the pool was in unacceptable condition â it was filled with balloons, leaves, and even vomit that had not been cleaned. It was absolutely disgusting and completely unusable.
While the room itself was somewhat cozy, the bedding was inadequate. The blankets were thin, and there was no comforter provided, making it very uncomfortable throughout the night.
I also attempted to speak with the front desk to extend my stay so my daughter could still enjoy the pool the next day if it was cleaned. The associate said she would check with a manager, but I never received any follow-up.
To add to the frustration, the environment was extremely noisy, with doors constantly slamming and loud stomping from surrounding rooms. I spent over $400 for what turned out to be a very disappointing and frustrating experience. I would not recommend this property based on the lack of cleanliness, poor communication, and overall discomfort during our stay.
I hope you take this feedback seriously and use it to improve the experience for future guests.
