Avis vérifié
4/10 Médiocre
Voyageur vérifié
2 sept. 2019
Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
We reserved Hotel Astor on Hotels.com but the day after, we received an email saying the hotel was closed during our stay and that we were sent to Gran Hotel Dora that had the same standards. As a result, my comments stand for Gran Hotel Dora (and NOT for Hotel Astor). Our staying was extremely disappointing. First of all, in August (which is very low season), we were few people in the hotel and the room we were given had an horrible view (see pictures). I could have understood if it had been full but as we were so little, why giving that kind of room? The worst was the bathroom window that was in wood but rotten. It was impossible to close it fully and as a result, some cold air (it is winter in August overthere) entered and entering the bathroom was like opening a fridge (see pictures). The room was a bit cold by night and the air conditioning/heater was making too much noise and had to be put at 30 Celsius to get a decent temperature. The room only had plugs for the TV and two night tables (making it difficult if you have phones, computers or iPads to plug). We also took Astor because of the swimming pool (as we had a child and we knew it might rain, swimming-pools are a plus) and we were happy to see Gran Hotel Dora also had one. However, we were told that it was open only on the day we arrived (Sunday) and that it would be closed for the rest of our stay (Monday and Tuesday). Last but not least, the four stars may work for Argentina but not for North American standarts.
Séjour de 2 nuits en août 2019