The hotel needs to be shut down. It has been under going repairs for years. Iâm from the area and itâs still has a few of the same issues. I was notified about the âremodel â hours after I checked in. Mind you it was no refund. We just got a room to take the kids swimming and left the hotel within hours. The hotel smells like mildew and the room was 10x worse with the same odor. The mattress protector was stained and they didnât even bother to cover it atleast with a bed skirt. The microwave had food in it from the previous people. It was absolutely disgusting, and the staff was extremely rude, knowing how that hotel looked. Moms around the pool, out of service hot tub full of dirt and dead bugs. Numerous rooms empty around the pool area with rooms full of junk. They didnât even care to close the blinds. The workout equipment was ALL out of order. NEVER AGAIN.
I used a debit card to hold my room. Per policy, the card is not suppose to be charged until we arrived. I was going to pay with another card once I got to the facility @ 3pm. The hotel attempted to run the card I reserve red the room with. It was declined. Again, I was going to actually pay with another card. âsueâ left me a voice mail stating she needed about her card. I called back about 30 mins later. She stated my rsvp was cancelled and there were no lore rooms available. She also stated that in the voicemail she stated that I had to call back by noon. Please see transcription of voicemail.
A lot of work is going into the property and they are working hard to update rooms.The indoor pool area was nice, but the hot tub was empty. The linens on one of our beds were stained, but the beds were comfortable. The staff we spoke to were helpful and pleasant.
Wallpaper peeling off and bubbling up. Carpets throughout the building were dirty and smelled like stale cigarettes. However, it is convenient to Ft Knox - 6 minute drive.
We only needed a place to sleep. The front desk lady was nice and helpful, the bed was comfortable, and the hallway was quiet. We got in late however and wanted to eat. Nothing was open and the options were few to none.
When we got there, there were workers painting in the hallway. I get it, maintenance is needed; however, I was concerned about the paint fumes since I was staying with my baby. There was also a part of our room where the floor was exposed...so i did not feel comfortable letting my baby crawl on the floor, as it was also not very clean. I asked to switch to a room in a different area than the paint or a room with a floor that was't ripped apart, but they said they were fully booked so we had to stay put. Overall not a great experience. At least they had a waffle maker!
Old. Black molds in the corner wall and AC vent. Theres some black powdery stuff in the corner of the sink. Wallpapers are peeling. Ceiling repair unfinished. Bedsheets are torn and has stains. No daily housekeeping.
Advertised as newly renovated in fact the entire hotel is in a deep renovation while trying to rent rooms renovation has not started yet. The indoor pool looks great in the pictures but the Air Conditioning is out so itâs 103 in this area. Unable to use it without feeling like I was taking a bath. Room service missed trash in our room in the refrigerator in the dresser drawers and clothes left hanging in the closet. We wonât be back.
The upstairs was not renovated and tgat where they placed me it was dirty and I will never stay there I left immediately and they did not want to give me my refund
Staff was great, only complaint would be that the floor in the bathroom was sticky and needed to be mopped. You could tell that only the part where you walked into was mopped, but not under the counter where you stand. Put a towel down because it was so sticky. I also thought the breakfast was not good. No fruit, no eggs, juice machine didn't work, very limited selection of bagels. We always went out to eat.
I stayed four nights had zero room service and was given only two sets of towels. It was ridiculous. Signs indicated towels would be refreshed daily, but they were not. It was hotter than hades in Kentucky and Two sets of towels for four nights didnât cut it. Of course, I asked. I also ran out of paper products for the room during my stay and had to ask because again there was NO room service.
The AC in my room didn't work the carpet was disgusting the sheets and blankets were dirty there was bugs the cabinet was broke and the hot tub was down I will not recommend this hotel to anyone if I could post the pictures I would