Sadly our experience with this property was very poor. There were a number of issues listed below.
After our stay the property managers were unwilling to acknowledge many of these issues or claimed them as being normal for this property, despite the fact that the hotels.com listing contradicting.
The property managers and hotels.com have both rejected any request for a refund or any compensation, and have dismissed the complaint without any acknowledgement of fault or an apology.
The listing on hotels.com, and the booking details confirmed the address as 26 Inverness Street, Camden the actual address is 139 Kentish Town Road, Kentish Town. In comparison this is considerably further from the closest London Underground station and is in a less desirable and less safe location.
The property itself was in poor condition and not comparable to the photographs provided at the point of booking.
Kitchen and bathroom finish was poor with damage to fittings, cupboards, bath etc.
Dishwasher was damaged and non-functional.
Two door handles were damaged and non-functional.
Bathroom ceiling leaked what appeared to be sewage from the floor above.
At departure there was no-one present at the property office until past 11 AM leaving a group of people waiting outside for around an hour.
Two contact numbers were provided, the land-line number is not valid, the mobile number was never answered and there has no voicemail or text facility.
