2/10 Horrible
christel V., herenthout, BelgĂŻe
21 sept. 2022
Les points faibles : Propreté
False advertisement - dirty house
The pictures of the house donât match reality. The house was dirty and the carpet is old and nasty. No cleaning was done. The pillows, mattresses and blankets were nasty. The aircoâs were dirty and my husband had to clean them before we could use them. We had to buy new pillows and use 3 covers to be able to sleep there since Novasol just let us down after my direct complaint on arrival. We had no choice but to clean everything ourselves and stay there. We had to fix the gutter and there was pooh of other dogs in the garden. There were a lot of flies since thereâs nothing to keep them out, like a fly-window or door. If you leave windows or a door open you can start hunting flies. I have many pictures and a video of how the house is now, but I canât add them here. This house needs a real cleanup. Itâs not even worth one star, unless itâs about the view that was the only thing that was great. But it doesnât make up for all that was wrong here. I didnât get a proper response from Novasol either. They donât listen to you. My heartily advice: donât book this house or with Novasol.
christel V.
Séjour de 14 nuits en août 2022