There was damage behind toilet. Shower curtain rod was coming loose and wouldn't hold curtain. Pool was extremely dirty, cloudy and leaves on bottom. There were 4 of us in room yet every day they would leave 3 clean towels and 1 wash cloth. When we called for more they said we had to come downstairs to get them.
Original booking I had asked for ground floor due to my mother having difficulty with stairs and not using elevators due to claustrophobia.
Audrey our check in person absolutely amazing personality and customer service however, could only go with what was in the system. No details noted referring to ground floor room. I confirmed days prior and was told ground floor was available.
Room availability was 4th floor or 2nd. In the end we went with the 2nd flr room for 7 days. My Mom was too tired to shift to another room and decided to do stairs. It was inconvenient and taxing for her at 84.
The room was nice.
Breakfast not much variety like other Holiday Inns we have stayed at previously.
The room was ok a/c would only cool it to 72â there was no ice machines on 2nd 3rd and 4th floors and no vending machines either. Pool was drained and out of service. The pictures online appeared to be way better than it really is.