4/10 MĂ©diocre
Karen
Voyage en famille
27 juin 2025
Les points faibles : Personnel et service
The first day we arrived the power was out until late in the night. No AC no electricity, no elevator. Many people went to another hotel. The second night was a rolling black out that didnât happen during the scheduled hours but happened later so no elevator again for hours. I had a question about my bill and was told I would have to talk to the morning manager. She left him an email and said he would call me. No call came. When I called back in the morning and talked to the manager he was rude and when I mentioned the power outage he said it was beyond his control and his home had no power either during the power outage and he still needed to pay his mortgage. I never asked him to take away any of my bill. I donât know what his home has to do with my bill discrepancies. It was not a good experience. My bill problem was that Expedia said I had paid a portion of my bill and the hotel said they never got a payment so he said I needed to deal with Expedia.
Karen
Séjour de 3 nuits en mai 2025