Food and room was very nice, pools too. Some staff members were amazing.
Rooms are all twins, not nice as a couple (we asked to connect the beds with a topper but it was even worse (too small for the bed) so we removed it again. We never slept good.
Cocktails are all sirop based, far too sweet, artificial tasting and not made with premium alcohol despite what they tell you. Orange juice is not fresh and tastes awful. They had some nice bottled wines during lunch and dinner.
Gardens and potted plants (huge pots with only weeds?) very neglected. Unacceptable.
Management doesn't like criticism, I sent them feedback on the hotel app on day 2 but they never replied...even though they had my name and room number (103).
Really wanted to love it (it was not cheap!) but we won't be back...