Châteaux à Lacs de Salzbourg

« The maisonette was exactly as advertised with the best view of the lake, our host had the place very clean and organized. Also, the property manager was extremely helpful and responsive! »

« Our experience at this hotel was extremely disappointing. There was a misunderstanding regarding the parking arrangement, and when we tried to clarify and even compromise, the staff member at the reception (an older male) became very rude and aggressive. Instead of helping resolve the issue, he insulted us, mocked our English, and even threatened to remove us from the hotel. We found his behavior completely unacceptable and felt unsafe. Other reviews mention rudeness also. While Obertraun itself...

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