Disappointing Experience at HUMA Kotor
My family and I recently had the misfortune of staying at HUMA Kotor and was thoroughly unimpressed. The cleanliness was subpar, with dust and dirt visible throughout the lobby and our room. Despite daily housekeeping visits, the room was never truly clean.
The service was slow and inefficient, with long wait times for simple requests. The food was overpriced and didn't justify the cost. Breakfast items not replenished with basic things like tea bags finished.
What really made our stay unbearable was the front desk staff. Most of them seemed clueless and unfriendly.
However, two staff members stood out - Gul and Suresh. They were the only ones who knew what they were doing and went above and beyond to ensure a smooth stay. Their professionalism and kindness were a breath of fresh air amidst the chaos.
Unfortunately, their excellent service wasn't enough to redeem the hotel's overall poor performance. With some attention to cleanliness, service efficiency, and staff training, HUMA Kotor could improve significantly. As it stands, I wouldn't recommend it the only good thing was the views.
Very overpriced and not value for money. They cannot be classed as a boutique hotel and 5 star rating. More 3 star.
Rating 2/5 stars
Recommendation: If you're unlucky enough to encounter Gul and Suresh, consider yourself fortunate. Hopefully, the hotel will take steps to address its issues and provide a better experience for future guests.