Kent : Residences

« Some of the basics were not provided on our stay so really wasn't worth the money. Communication - didn't receive the check-in details by email as instructions said. The day before the stay I tried to contact the host multiple ways, including Hotels.com support x 2, with no luck. Eventually on the day of the stay I was told I would get the information at 12pm. At around 1pm I had not received the information so chased again. Was finally given the information at 2pm but was rudely told that...

« Great property, quiet location. »

« The property was not the standard I expect of Expedia. The heating was on a schedule such that at night the temperature in the house was around 6 degrees giving me a backache until I asked the owner to keep the temperature at a constant 23 degrees. There no toiletries provided till I asked the owner to provide them. There was only one bowl for porridge until I asked for more of the owner. It seems that Expedia did not ensure proper quality assessment with the owner. When I book through...

« The communication was non existent. We didn’t get access to the property until nearly 18:30 after Expedia started looking for relocation options as we couldn’t get the host to respond and had no address or access information. It was a very stressful few hours. They blamed some breakdown in the supply chain. We booked with Expedia who contracted to TravelNest who passed to Idyllic cottages who passed to the owner. In that chain someone didn’t pass on our booking so when we called at 3pm for...

« I booked this location for my two adult daughters and my toddler grandson. I am sorry to say that the shower wasn't working the glass shower screen was broken off its hinge and fell on top of my 7 month pregnant daughter and grandson. The Hot water bath tap came out so slowly a shallow bath took an hour to run. The throws in the living room stunk of dogs. There were cobwebs, dead and dying wasps in the main bedroom. However the most disappointing aspect is that Idyllic Retreats host...

« Lovely modern free standing property. »