The people at the front desk are really unhelpful. I reported a dirty room showing pictures, but the guy at the desk said sorry and went on with his day. He could have sent a cleaner to have a look but nothing. I checked-in one hour earlier but they told me to go back, ok maybe the room was not ready which I don't think since I found it dirty. I left my suitcases and went for a walk. I went back, checked in and my suitcases were not given to me. I thought they would be in the room, of course not. I called them, they couldn't find them, once found I had to go and fetch them myself from the concierge. They could have sent them up, right? But no, they do not do customer service in this place.
Shame as it could be a better hotel, maybe they all need to be trained on how to treat customers. Disappointing!
