On arrival, I had to fill out a form in the parking lot under the rain for the security guy... Then, carrying my luggage (under the rain) without any help being offer by the same guy.
At check-in, they first give me the wrong room. I followed the employee to the room and he realized that the room was either occupied or not ready (weird as the place looked empty). He want back to the reception to find the good room.
I think there a management issue. Staff doesn't seem to be properly trained.
Next evening when I arrived, I waited about 5 minutes at the entrance gate. I rang the bell, horned, no one was coming. Finally, after a big long horn, the security guy came from inside the main building.
Arriving to my room, my card was demagnetized. Went back to reception to get it fixed... But the machine wasn't working. They tried and tried until they had to call someone. After 15-20 min of waiting, they finally opened the door with the master key. That also give me the opportunity to see that the security guard sits inside with the reception staff to chat instead of being alone near the gate.
I was happy to leave the next morning.
It was my second time at this hotel and probably the last one. Very sad because the place is really nice, but it seems difficult to keep staff motivated when a place is empty.
