6/10 Satisfaisant
Kayla W.
14 sept. 2025
Overall, the house itself and location is great. Right next to the boardwalk and easy access to the other restaurants. Quick walk to beach and pool. We had a full house ages ranging from 8 months to 85. Plenty of space for all. Overall, the house was not super clean. The floors made our feet dirty almost instantly. House cleaning had to come back the next day for a few things. However, I will not rent this house again as long as it’s managed by Vacasa. When we checked in, we noticed the AC upstairs was not coming on. It was 82-85 degrees upstairs (where 4 out of 5 bedrooms were located). We immediately used the Vacasa text line and they said there’s nothing that can be done after 5 pm. There was no offer to bring fans or anything. For the next 24 hours, there was absolutely zero communication about the status of sending a technician out. I spent almost half my day in the phone with various levels of Vacasa and they would always say “the local office isn’t answering”. Long story short, an emergency technician came out at 8 pm the next night. He said they are 24/7 and come out all the time. He also hadn’t received the call toCome out until that afternoon. Why had 24 hrs gone by and he just got the call? It was all a complete mess. Once we finally got a hold of the GM for the area, things got moving. But that was only thru our own investigation into his email address. In the end, it got fixed and the GM made sure we were compensated but the experience with Vacasa was awful
Kayla W.
Séjour de 1 nuit en septembre 2025