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Avis sur The Royal Sonesta Houston Galleria

4 out of 5
The Royal Sonesta Houston Galleria
2222 West Loop South, Houston, TX

Avis

8,0

Très bien

Note des voyageurs de 10 (Excellent), d’après 497 avis sur 1012." "
Note des voyageurs de 8 (Bien), d’après 248 avis sur 1012." "
Note des voyageurs de 6 (Satisfaisant), d’après 111 avis sur 1012." "
Note des voyageurs de 4 (Médiocre), d’après 81 avis sur 1012." "
Note des voyageurs de 2 (Horrible), d’après 75 avis sur 1012." "

8,6/10

Propreté

8,6/10

Personnel et service

8,0/10

Équipements

8,4/10

Infrastructures et conditions de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 Bien

Denier

Voyage en couple
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Hôtel agréable et personnel sympathique mais chambres bruyantes car donnant sur l'autoroute. Le restaurant est fermé ( pénurie de personnel ?) mais il y beaucoup d'offres aux alentours.
Séjour de 5 nuits en septembre 2022
Réponse de RSH le 4 oct. 2022
Dear Denier, We appreciate your compliments on the warmth and friendliness of our colleagues. Should your travels return you to our conveniently located property, we invite you to explore some of our other rooms which we trust you will find offer less ambient noise. Until next time! Warm regards, Royal Sonesta Houston

10/10 Excellent

Denier

Voyage en famille
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Gentillesse du personnel
Séjour de 3 nuits en septembre 2022
Réponse de RSH le 29 sept. 2022
Thank you, Denier.Our team is among the best in all of Houston and we are thrilled to learn that our Royal Sonesta colleagues made you feel so at home. It was a pleasure to welcome you to Houston and we hope to see you again very soon.All the best,Royal Sonesta Houston

6/10 Satisfaisant

Herve

Voyage d’affaires
Les points forts : Propreté
Séjour de 5 nuits en septembre 2022
Réponse de RSH le 29 sept. 2022
Dear Herve,It was a pleasure to welcome you to the Houston Galleria and we appreciate you sharing your scores. Earning your higher marks will remain a top goal the next time we see you and we invite you to let us know if we can do anything more to further enhance your visit the next time we welcome you to our iconic Houston neighborhood. Until then.Kind regards,Royal Sonesta Houston

10/10 Excellent

Mike

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Stop by the hotel bar and have some drinks. Leslie is awesome and even found the playoff hockey!
Séjour de 4 nuits en mai 2024

6/10 Satisfaisant

Britney

It was average! Bed was uncomfortable. Shower was dirty
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 26 mai 2024
Britney, thank you for sharing your thoughts. We're sorry to hear that you found the bed uncomfortable and the shower cleanliness was not up to your standards. Your feedback is invaluable and will be used to make improvements. We hope to provide a better experience for you in the future.

10/10 Excellent

Ian

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 23 mai 2024
Ian, thank you for your positive feedback! The Royal Sonesta Houston Galleria is delighted to have met your expectations. We're looking forward to welcoming you back soon!

8/10 Bien

Carlos

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Nice friendly personnel.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 23 mai 2024
Carlos, The Royal Sonesta Houston Galleria is pleased to hear you enjoyed the friendly service provided by our team members. We hope to have the opportunity to welcome you back soon!

2/10 Horrible

IUMY

Voyage en famille, Voyage d’affaires
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
the system was down and long wait to check in rooms dirty bathroom floor dirty carpet dingy old and dirty. bed unconfortable
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 23 mai 2024
IUMY, thank you for your feedback. It's disappointing to hear about your check-in experience and room conditions. The issues you encountered are not reflective of our standards. Your comments will be addressed with our team. Safe travels.

10/10 Excellent

Vida

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property is beautiful. Although parking could be more affordable.
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 22 mai 2024
Vida, thank you for your kind words about The Royal Sonesta Houston Galleria. We're delighted you found the property beautiful. We appreciate your feedback regarding parking and will keep it in mind. We hope to welcome you back soon!

10/10 Excellent

peter

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Always a nice welcome and good at accommodating early arrival
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 21 mai 2024
Peter, thank you for your kind words. The Royal Sonesta Houston Galleria is delighted to have provided you with a warm welcome and convenient early check-in. We're looking forward to your next visit!

10/10 Excellent

Paris

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service and hotel!
Séjour de 4 nuits en mai 2024
Réponse de Customer Service le 21 mai 2024
Paris, thank you for your fantastic review! The Royal Sonesta Houston Galleria team is delighted to hear you enjoyed the service and your stay. We're looking forward to welcoming you back soon!

8/10 Bien

Scotty

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Scotty, thank you for your rating. The team at The Royal Sonesta Houston Galleria is thrilled you had a positive experience. We look forward to welcoming you back soon!

2/10 Horrible

David

Les points forts : Infrastructures et conditions de l’hébergement
Les points faibles : Propreté et personnel et service
Séjour de 2 nuits en mai 2024
Réponse de Customer Service le 20 mai 2024
We appreciate your feedback, David.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 Excellent

Traci

Les points forts : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 20 mai 2024
Traci, thank you for sharing your rating! The team at The Royal Sonesta Houston Galleria is delighted to know you had an excellent experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Latacha

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Had a enjoyable time. Beautiful place, will come back
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 14 mai 2024
Latacha, it's wonderful to hear that you had an enjoyable time at The Royal Sonesta Houston Galleria. We're thrilled you found our hotel beautiful and we're wholeheartedly looking forward to your return visit. Safe travels until then!

10/10 Excellent

Lizette

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Luv this Place n close to lots of shops n Galleria
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 14 mai 2024
Lizette, it's delightful to hear that you appreciated your stay at The Royal Sonesta Houston Galleria. We are ideally located near many shopping areas and it's fantastic to know you found this convenient. Thank you for sharing your experience and we hope to welcome you back in the near future.

10/10 Excellent

Bert

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 12 mai 2024
Bert, it's wonderful to see your top score for your stay at The Royal Sonesta Houston Galleria. We're certainly delighted that your experience left such a positive impression. Hoping to have the pleasure of welcoming you back in the future. Safe travels!

10/10 Excellent

Brandon

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Everything was great
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 11 mai 2024
Brandon, we're thrilled to hear that you found everything to your satisfaction at The Royal Sonesta Houston Galleria. We strive for excellence, so your positive feedback is very much appreciated. We eagerly look forward to your next visit!

8/10 Bien

Renee

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
I liked the area. I disliked that there is no water in the rooms
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 9 mai 2024
Renee, it's heartwarming to know you appreciated the location of The Royal Sonesta Houston Galleria. We value all guest perspectives and thank you for pointing out your concern regarding the in-room water amenities. We assure you that our team members always strive to attend to all guest needs in a comprehensive manner to ensure a pleasant stay. We hope for the opportunity to welcome you back in the future.

10/10 Excellent

Aaron

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 11 mai 2024
Thank you for sharing your perfect rating with us, Aqaron!It's wonderful to see how much you appreciated your time at The Royal Sonesta Houston Galleria! We want everyone to feel right at home at The Royal Sonesta Houston Galleria. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 Excellent

Anthony

Voyage d’affaires
Les points forts : Infrastructures et conditions de l’hébergement
Accessibility
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 9 mai 2024
Anthony, thank you for pointing out the accessibility at The Royal Sonesta Houston Galleria. We strive to maintain an accessible environment for all of our guests. We appreciate your recognition of our efforts and look forward to welcoming you back soon.

8/10 Bien

Sarah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Nice hotel, however you can’t connect to Netflix or other streaming services which was pretty annoying. It’s also always very cold even if you turn the AC off.
Séjour de 3 nuits en mai 2024
Réponse de Customer Service le 7 mai 2024
Sarah, we appreciate your feedback on your recent stay. At The Royal Sonesta Houston Galleria, we continually strive to enhance our guest experience, so your comment on streaming services and room temperature is valuable. Rest assured, we are looking into these subjects to identify how we may improve. We hope to have the chance to welcome you back for an even better experience.

10/10 Excellent

Jose

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 8 mai 2024
Jose, thank you so much for your rating. We are thrilled to know The Royal Sonesta Houston Galleria lived up to your expectations. We value your feedback and look forward to your next visit!

10/10 Excellent

Daniel

Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 7 mai 2024
Daniel, it's wonderful to know you had a stellar experience at The Royal Sonesta Houston Galleria. Your high rating serves as inspiration and we're excited to offer you another memorable stay in the future. Thanks for choosing us.

10/10 Excellent

Edgar jesus

Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Property was amazing and clean will definitely be coming back.
Séjour de 1 nuit en mai 2024
Réponse de Customer Service le 3 mai 2024
Edgar, thank you for sharing your delightful experience at The Royal Sonesta Houston Galleria. We're thrilled you found our property to be exceptional and well-maintained. We're excitedly awaiting your return for another memorable stay.

10/10 Excellent

Joshua

Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 22 mai 2024
Joshua, thank you for the stellar rating! The Royal Sonesta Houston Galleria team is thrilled you enjoyed your stay. We look forward to welcoming you back soon!

8/10 Bien

Shantelle

Voyage en famille, Voyage d’affaires
Les points forts : Propreté, personnel et service, équipements
Conditioner dispenser didn’t work, loud noise by freeway, self parking exit wasn’t working well and took forever, bathroom sinks by ballroom was out of service, and elevator was out of service. Definitely can use a lot of fixing!!!
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Shantelle, we understand your stay had some frustrations. It's unfortunate to learn that aspects of our services fell short of your expectations. Necessary improvements in the areas you've highlighted such as bathroom fixtures, parking, and elevator access are definitely on our radar. Your feedback is valuable as it helps us better serve our guests. We hope to have you back and demonstrate a more flawless experience.

10/10 Excellent

Hayes

Les points forts : Propreté
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 1 mai 2024
Hayes, thanks for taking the time to rate The Royal Sonesta Houston Galleria. We're delighted to see that you had a wonderful stay. We hope to provide the same level of satisfaction on your next visit!

10/10 Excellent

Ralph

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Location
Séjour de 4 nuits en avril 2024
Réponse de Customer Service le 28 avr. 2024
Thanks for the wonderful review, Ralph!It's fantastic you had such a lovely experience at The Royal Sonesta Houston Galleria. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions.We're looking forward to sharing another amazing experience with you soon!

10/10 Excellent

Stan

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 17 mai 2024
Thanks for the perfect rating, Stan!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at The Royal Sonesta Houston Galleria.Have a wonderful day!

10/10 Excellent

Terry

Voyage en groupe
Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Not sure why there was a resort fee, it was just a large place w/ a tiny pool. Wait time for the elevators were long every time.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 26 avr. 2024
Terry, it's great to hear that your stay at The Royal Sonesta Houston Galleria scored high. We understand convenience is crucial and we apologize for your experience with the elevator response time. We also appreciate your feedback on our pool area and always strive to enhance our guest amenities. Your feedback will certainly aid our continuous improvements. Nonetheless, we are glad that this did not overshadow your overall positive experience and we're looking forward to your next visit.

10/10 Excellent

CHRISTOPHER

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 mai 2024
Christopher, thank you for your excellent rating! The Royal Sonesta Houston Galleria team is thrilled you had a great experience. We look forward to welcoming you back soon!

10/10 Excellent

Olatunbosun

Séjour de 2 nuits en février 2024
Réponse de Customer Service le 15 mai 2024
Olatunbosun, The Royal Sonesta Houston Galleria is delighted to hear you had a wonderful experience. We look forward to your next visit!

10/10 Excellent

Dr Nnamdi

Voyage en groupe
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Beautiful hotel
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 24 avr. 2024
Dr Nnamdi, thank you for sharing your experience at The Royal Sonesta Houston Galleria. We're thrilled you appreciated the beauty of our establishment and we look forward to welcoming you back on your next trip.

10/10 Excellent

Dominique

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
Dominique, it thrills us to note your high rating for The Royal Sonesta Houston Galleria. It's always delightful to recognize that our guests had a wonderful experience. We greatly appreciate your positive feedback and can't wait to welcome you back for your next visit.

10/10 Excellent

Jumanah

Voyage en famille
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Really nice. Clean. Amazing staff.
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 21 avr. 2024
Jumanah, it's wonderful to hear that you appreciated your recent stay at The Royal Sonesta Houston Galleria. We're thrilled to hear that our cleanliness standards met your expectations and that you had positive interactions with our team members. We strive for outstanding service, and your feedback is always appreciated. We look forward to your next visit.

2/10 Horrible

Eteria

Les points forts : Personnel et service
Les points faibles : Propreté et infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 23 avr. 2024
Eteria, we noticed your rating and feel concerned. We strive to provide an enjoyable stay for our guests, so it's unfortunate to hear this wasn't the case for you. We invite you to share more details about your experience with us directly, so we may work on improvements. Thank you for your feedback.

8/10 Bien

Cassandra

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 avr. 2024
Cassandra, thank you for leaving a rating. It's great to see that your visit at The Royal Sonesta Houston Galleria left a positive impression. We'll continue striving to deliver exceptional experiences for our guests and hope to welcome you back soon for another stellar stay.

10/10 Excellent

Michael

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 19 avr. 2024
Michael, we're thrilled to see you had such a wonderful stay at The Royal Sonesta Houston Galleria. It's always our goal to exceed guest expectations. Please do consider us for your future travels. We'd love to host you again!

10/10 Excellent

Hasan

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Over all the hotel is okay and bo specific issues other than just kind of old stuff. Needs a little upgrade
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 18 avr. 2024
Hasan, it's great to hear that there were no specific issues during your stay at The Royal Sonesta Houston Galleria. Your insights about our decor are noted. We're continuously looking into improvements and your feedback aids in this process. Thank you for choosing to stay with us. We hope to see you again soon for an even better experience.

2/10 Horrible

David

Voyage d’affaires
Les points forts : Propreté et infrastructures et conditions de l’hébergement
Les points faibles : Personnel et service et équipements
Charge to check in before 4:00pm. No A/C in my one day stay
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 16 avr. 2024
David, we regret to hear about the issues you encountered with the early check-in fee and the discomfort experienced due to the air conditioning during your stay. Offering a hassle-free, comfortable experience for our guests is our top priority. Your feedback is essential and will be addressed with our management. We do hope we have the opportunity to better serve you in the future.

10/10 Excellent

Stephen

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 6 mai 2024
Thank you for the 5 out of 5 rating, Stephen!We're thrilled to see how much you enjoyed staying at The Royal Sonesta Houston Galleria. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Diamond

Voyage en couple
Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Great hotel overall
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 16 avr. 2024
Diamond, we're thrilled to hear that you found The Royal Sonesta Houston Galleria to be a great hotel overall. It's wonderful that you had such a positive experience with us. We look forward to the possibility of welcoming you back on future visits to Houston.

10/10 Excellent

Stevin

Les points forts : Propreté
Séjour de 2 nuits en avril 2024
Réponse de Customer Service le 10 avr. 2024
Stevin, it's a joy to learn that your stay at The Royal Sonesta Houston Galleria was satisfactory, so much so that you left a high rating for us. We greatly appreciate your support and anticipate your return for another outstanding experience.

10/10 Excellent

Tiffany

Les points forts : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
Good place to stay No complaints
Séjour de 3 nuits en avril 2024
Réponse de Customer Service le 9 avr. 2024
Tiffany, we're thrilled to know you consider The Royal Sonesta Houston Galleria a good place to stay and that your visit was without complaints! It's our mission to provide a comfortable and memorable stay, and we look forward to welcoming you back in the future.

6/10 Satisfaisant

Chelsea

Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 29 avr. 2024
Chelsea, thank you for taking the time to rate our hotel. We trust that you'll share more about your experience on your next visit. We look forward to making it more memorable.

10/10 Excellent

Micah

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Excellent stay as usual
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 9 avr. 2024
Micah, it's always a pleasure to hear from repeat visitors. The Royal Sonesta Houston Galleria team members are thrilled you regularly enjoy excellent stays with us. We are looking forward to your next visit!

10/10 Excellent

Yesenia

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Great service
Séjour de 1 nuit en avril 2024
Réponse de Customer Service le 9 avr. 2024
Yesenia, thank you for sharing your experience at The Royal Sonesta Houston Galleria. It's delightful to hear that the service met your expectations. We're looking forward to your next visit.

10/10 Excellent

Christopher, Missouri City

Les points forts : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Had a great short stay at your property. Can’t wait to return
Séjour de 1 nuit en mars 2024
Réponse de Customer Service le 8 avr. 2024
Christopher, it's fantastic to hear you enjoyed your stay at The Royal Sonesta Houston Galleria. Our team is thrilled at the prospect of welcoming you back for another memorable visit!

4/10 Médiocre

Jennifer

Voyage en famille
Les points faibles : Équipements
Over charged for parking. charged double. stains on couch. room was hot
Séjour de 2 nuits en mars 2024
Réponse de Customer Service le 6 avr. 2024
Jennifer, we regret to hear about the circumstances that marred your recent visit. We wish you'd had a more comfortable stay and had not faced an issue with the billing. It's disappointing as well that you found the cleanliness and temperature of your room not up to our usual high standards. Please rest assured we are taking your feedback seriously and addressing necessary changes to avoid reoccurrence. We hope for another chance to serve you better in the future.