DO NOT STAY HERE. The internet was down when we arrived so we couldn't check in right away. The front desk employee was incredibly nice and got us checked in as much as she could while waiting for the internet to come back up. Texas issues a paper license when you get transfer or renew your license and they almost didn't accept mine, which is weird since that is the procedure in Texas. The biggest reason I chose this hotel was the pool. Guess what was closed??? Why is that not in the hotel listing??? The first room we went to had someone's coffee and snacks in it. We were moved to another room but it only had one bed. The third room was ok until we went in the bathroom and someone had used it, leaving urine on the seat and floor and toilet paper in the toilet. Finally, the fourth room was clean until we woke up the next morning to roaches crawling everywhere. In the tub, sink, fridge, and yes... our stuff. The air conditioner was falling apart and rattled, which at least helped muffle the sound of the people moving around on the floor above. I have always had a good experience at Extended Stay but I don't know if I will ever stay at another one. I have no idea how this hotel had such a good rating.
Key cards for room consistently donât work. Someone other than staff got into my room. Pool was unmaintained no skimmer to clean pool. No minimum amenities like a coffee pot. Every question asked was answered my Manager is working on that but never saw any results.
Never Again! no stopper in the tub, no hair dryer, and the fan in the bathroom didn't work. No light bulb in the lamp next to the bed. No coffee pot or coffee in the room. For a "suite" with a refrigerator, sink, disposal, and stove, there wasn't ONE utensil; no cutlery, bowls, or plates, etc. We asked for spoons at the desk and it was a huge production along with getting a few paper bowls. Seeing the police holding a woman in handcuffs out in front was another "clue" to stay elsewhere. Found a large cockroach dead near our desk the next morning. When I showed a photo to staff they said there were no additional rooms--they were full. But based on the cars in the lot, this place couldn't have been more than 1/3 full. Breakfast downstairs was packets of oatmeal and small blueberry muffins in plastic. The coffee downstairs was the only redeeming point--it was quite good.
When we asked for 2 extra towels, we were asked, "why, don't you have any in your room?" and were reluctantly given 2 more(with stripes). Stayed 2 nights and never had our room serviced. We collected our garbage and put it outside our room Saturday morning. It was there on Sunday. One wash cloth was all that was in the room.
The room smelled terrible. As a cat owner I recognized the smell of ammonia that you get from a cat litter box that has not been cleaned for a long time
It was ok. Room cleaning was supposed to happen day 7, someone finally showed up on day 8. During the snowstorm and was working from home that day....no housekeeper spoke English was finally able to get towels changed out with google translate. Put king size beds in some of the rooms, queen is small and uncomfortable. This motel is not set up for long term, no dishes, pots, pans, coffee pot, ect are in the rooms , although the website says they are furnished. Our refrigerator had to be changed out so we ended up with no ice maker.
Very nice and clean and safe. Quiet neighborhood near medical facilities. Dog friendly. Has a kitchen. The only thing I didnât like was the vending machine was out of bottled water so just bring your own and youâre all set.
Great place to stay little bit pricey however overall experience was great I stayed there for numerous days in fact weeks would recommend to anyone able to pay approximately $100 a night
Our 2nd stay here and everything was great. We will surely be back again. Great and friendly customer service at check-in and check-out. Thank you again.