4/10 Médiocre
Hannah S.
19 juil. 2025
This was my first time booking a Vacasa home through Vrbo and unfortunately it will be my last as I did not have a good experience during the trip. The house was beautiful but had some issues. For example, there was mold on the ceiling and the fans did not work in the house, one of the sliding glass doors on the patio did not work, a panel on the kitchen cabinet fell off the first day we got there, and the WiFi was not available at any time during our stay. The kitchen was not well stocked nor easy to cook in - most of the pans were nonstick but the nonstick coating was scratched off and flaking off on the bottom so they could not be used. The support team I was working with was friendly, but did not actually fix issues in a timely manner, or at all. It seemed they were limited in what they could actually do to resolve an issue. They certainly were not able to answer the questions I had about the property, such as where the switch was to turn on the light in the pool. The support team also told me that the WiFi was not working for the entire island for the entire week we were there, which was simply not true. I will not be booking through a third party in the future, but will book directly with an owner instead as I felt it was very difficult to get a straight answer from anyone and no one was able to address the issues we experienced during our trip.
Hannah S.
Séjour de 7 nuits en juillet 2025