We called for a late check in. The lady was super nice on the phone but when we got there the guy didnât seem to have a clue. The outside of the hotel was awful. The inside was dirty. There was hair on the back of our toilet, mold on our shower curtain, beds were super hard and every time you moved squeaked & smelt like urine absolutely awful.
We arrived early & our rooms werenât ready. Okay, totally understand. Manager (wearing a stained t-shirt promising âI speak sarcasmâ. Managers donât wear uniforms of some sort anymore?) said rooms would be ready in 40 minutes. Fine. No problem. Left to go out, returned almost 2 hours later to find rooms still not cleaned. We waited in the lobby for another 30 minutes. And when I say âweâ I mean my husband, son and two really elderly family members who had just driven 9 hours. Bit of a bummer.
A very lovely lady at the front desk *did* bring me an iron, howeverâwhich was much appreciated.
The decor is really odd with lots of strange floral arrangements (with gold flowers) that really lower the tone. It really needs a complete overhaul & update to something more classic and comfortable. As it is it looks like itâs stuck in a 70s time warp in Vegas.
Location was super convenient ânot everyone will like being right off the highway but it worked great for us. Parking is plentiful but could benefit from someone rolling out all the ruts and potholes in the parking lot.
Everything was fine with two exceptions. When our room was cleaned, they did not refill or change out the toilet paper or take our used towels/rags. We had to go to the front desk to ask for more toilet paper. There was also a spot on the floor where the flooring was peeling up.
People were Great! I really only had 2 complaints my bed was to big for the frame and would almost flip you off. I had to remove the toilet lid for it to flush properly.
Our room was absolutely disturbing. The floors were destroyed, no shower curtain, no bathroom door lock, etc. I could go on forever with the list of things wrong with our room. I will NEVER stay at a Red Roof again if this is how they operate.
Nothing really stood out on this stay. Nice but the bathtub could be better. The only thing really is the noise from semi that pull in and out across the street..and other people in the hall you can hear everything. But cant blame the hotel for theother guests.
We are currently staying until we find an apartment that's in our price range. I love staying at Red Roof Inn, Kim and Ann are just the most wonderful people always friendly, considerate, and professional.
We were looking for a night out away from our busy home life. We didn't want to travel far or pay a lot. It was a perfect fit for our needs. We will be back!
The staff was really nice and helpful , the rooms was nice the only thing I could see is they need to be cleaned a little better or maybe Iâm just ocd! But over all nice quite place by the freeway but very quite will stay again if ever around this way !