8/10 Bien
Voyageur vérifié
2 oct. 2025
Les points forts : Propreté
The location was so peaceful & very beautiful! The house was mostly clean & very tastefully decorated. It was stocked with most every needed element. It was advertised as a 5 star experience.Definitely a 4. So, how did it miss the mark of true excellence?1) Our first order of business was to sweep off the lakeview patio. This should have been taken care of by housekeeping.2) Lack of true personal courtesy & attentiveness to guest needs was evident. After a 6 hour flight, we requested the kindness of an early check-in of 30 minutes. We waited outside the house, with groceries purchased & housekeeping long gone. Yet, the access code clearly operated on a timer & no personal consideration was granted by management. The text communications with NW Property management was clearly AI generated. When we had a simple problem with the hot tub temperature (an electronic governor had been activated) it required several contacts to NW properties and a day wait for the problem to be remedied. We had a lovely stay. However, NW property management has a great deal to learn about true, thoughtful, courteous & kind hospitality. Until they do, this will continue to be a 4-star experience.
Voyageur vérifié
Séjour de 4 nuits en septembre 2025