Les notes se basent sur un nombre total de 199 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,3 sur 5
Recommandé par 96 % des clients
4,4 Propreté de la chambre
4,4 Services et personnel
4,4 Confort de la chambre
4,4 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Prov. di Bologna

Ottimo hotel

Publié le 12 janv. 2016
Les + : Pulizia, personale, e le dimensione delle suite: enormi, comode, con due televisori, tutto il necessario per potersi pure cucinare qualcosa.
Les - : I rubinetti delle docce sono un po' strani, per capirne il funzionamento bisogna smanettare un po'. E manca il bidet!
Situation : Purtroppo in zona non c'è molto di attraente, bisogna avere necessariamente un mezzo di trasporto.
Ho trascorso una settimana a cavallo di Capodanno perchè un mio amico americano abita nei paraggi. L'albergo è in una zona tranquillissima, non certo turistica in sè, non lontana dalla capitale Hartford, ma comunque, come la maggior parte degli Stati Uniti, non è facile girare senza un mezzo di trasporto. Se si ha bisogno di un albergo come punto d'appoggio per poi girare per il Connecticut, è semplicemente ottimo.
Commentaire laissé par : Direction de l'hôtel
20 janv. 2016 par Nicole - General manager, Direction de l'hôtel
Thank you so much for your response! We are so happy you enjoyed your stay and home to see you again next time you visit your friend in the West Hartford area!
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Night getaway

Publié le 31 déc. 2015
I needed a place to stay for the night and I really enjoyed it there. The bed was comfortable and the pools was relaxing.
Commentaire laissé par : Direction de l'hôtel
20 janv. 2016 par Nicole K, Direction de l'hôtel
Thank you so much for your feedback!
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Baltimore, MD

Great price!

Publié le 23 déc. 2015
This was our second time staying here. Perfect central location and easy to get to the highways. Room was large and very clean. Breakfast was great. Only problem was our door to the bathroom wouldn't close all the way or lock. Would definitely stay again.
1 sur 5
par un voyageur vérifié de Syracuse, NY

Unprepared

Publié le 12 déc. 2015
Les + : Liked it from a 1st visit, which is why I booked here again. Also, front desk person first time was very personable and engaging but not 2nd time
Les - : train staff to handle such situations. Remind front desk they provide first impression of hotel.
Staff unprepared to assist guests when alarm at midnight went off. 1.5 hours of waiting around with no staff presence, no explanation, while police and fire dept went through building. No note to guests about what happened. Also, now that heating season is here, room smelled musty. Utensils in kitchenette were dirty. Hotel should have had staff on site to explain what was happening to guests, put out refreshments while we all were milling about and should have left note of explanation. We did overhear the sole staff person from the front desk (who could not be found after guests first left rooms and were left standing in front lobby) that she couldn't reach the manager on her cell phone and couldn't call her at home because "she's probably asleep."
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de CT

Loved it, want to make up reasons to go back.

Publié le 4 déc. 2015
It was a great experience. Can't wait to go back! I enjoyed everything about it. From the room, the cleanliness to the breakfast. The pool was great, the staff was great. Everything was absolutely wonderful. I've recommended this hotel to everybody that I know. The best so far.
Commentaire laissé par : Direction de l'hôtel
5 déc. 2015 par Nicole K, Direction de l'hôtel
Thank you so much for leaving your experiences for other guests to see! We are thrilled to know your enjoyed your stay and really hope to see you soon!
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de South Carolina

Nice place to visit with family.

Publié le 6 nov. 2015
Les + : Large room, staff
Les - : Comfort of room furniture
The room was large (suite) but uncomfortable bed and furniture compared to other Hilton Hotels. Lobby and breakfast area were large enough to accommodate our guests. Staff was very friendly and accommodating as well.
Commentaire laissé par : Direction de l'hôtel
12 nov. 2015 par Nicole K, Direction de l'hôtel
Thank you so much for your feedback. We are so thrilled you enjoyed your stay with us and will return in the future. Thank you again,
4 sur 5
Recommandé
pour Familles
par un voyageur vérifié

Publié le 28 oct. 2015 sur Hotels
The mattresses were not comfortable and we had to call three times over the span of several hours before the sheets were finally delivered for the sofa bed. We'd asked at check-in, they were sent to the wrong room. When we came back that evening, they still had not been delivered. We were pretty tired by then, so it was frustrating.
Commentaire laissé par : Direction de l'hôtel
2 janv. 2016 par Nicole, Direction de l'hôtel
Thank yo so much for responding and leaving your comments for us review and improve on. We are so sorry for the frustration regarding your extra sheets. We know how important it is for quick service and in this case, failed to deliver. Thank you again for staying with us, hopefully we can prove that this is not our norm during your next stay with us.
5 sur 5
Recommandé
pour Couples
par Robert

Publié le 27 oct. 2015 sur Hotels
Commentaire laissé par : Direction de l'hôtel
2 janv. 2016 par Nicole, Direction de l'hôtel
Thank you for leaving your feedback for us. See you next time!
4 sur 5
Recommandé
pour Escapade entre amis
par un voyageur vérifié

Great price, good place

Publié le 26 oct. 2015 sur Hotels
I pretty much just slept and left, but I did grab breakfast which was as good as hot breakfasts on steam trays can be. My only complaint is that the walls were so thin that the snorer in the next room was quite audible. The facilities were very nice, and for the price, it seemed like a steal.
Commentaire laissé par : Direction de l'hôtel
2 janv. 2016 par Nicole, Direction de l'hôtel
Thank you for your feedback! We are thrilled to know you loved your stay and our hotel. We hope you come back again!
3 sur 5
Recommandé
pour Familles
par un voyageur vérifié

Publié le 20 oct. 2015 sur Hotels
Very please with our stay. The indoor pool was just quite cool
Commentaire laissé par : Direction de l'hôtel
2 janv. 2016 par Nicole, Direction de l'hôtel
Thank you very much for your feedback! We are so happy to know you enjoyed your stay with us and would stay again. We hope to see you soon!