Les notes se basent sur un nombre total de 227 avis vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4,5 Propreté de la chambre
4,4 Services et personnel
4,4 Confort de la chambre
4,4 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
par un voyageur vérifié de NH
One night stay
Publié le 2 août 2016
Les + : The property was well maintained and staff was very friendly. We even had time to visit the pool which was a nice treat.
Les - : More attention to detail in the hotel room. The shower needed to be wiped down better, the TV listing was out of date, no sugar, dirty lampshade.
We had a late check in as we were just staying overnight to break up a long road trip. There was a mix up at check in that was quickly resolved. They forgot to put the crib in the room for my son and since it was so late we opted to just put him in the middle of our bed. The hotel was very clean but there could be a little more attention to details on the room. We had no sugar for coffee and there were a couple hairs on the shower wall. The lampshade was also stained which is a pet peeve of mine so it might not bother some.
Upon check out my 2 1/2 yr old son fell and scraped his knee pretty bad. The staff immediately provided bandages, antibiotic ointment and an ice pack. They were so understanding and helpful trying to console him which was really impressive.
par un voyageur vérifié
Nice room
Publié le 1 août 2016The room was very nice but I was disappointed a bit in the service. To begin, check in took a long time and while the woman was apologetic and nice to me, I was turned off by how she interacted with an employee. I thought it was unprofessional and rude. In addition, we went to the pool and there were no towels at all. It took a long time to hunt someone down to get towels. Then, the breakfast was not kept up with at all either. The hot food trays remained empty for a very long time and the microwave was not working and there was no concern to try to help me. My husband figured out the outlets were blown. Then, when I questioned if eggs were in a certain item I was told that they were not. I doubted the answer and checked at the front desk to get ingredients. Eggs were indeed in the food item. For someone that has allergies it is pretty serious to state something if one does not know for sure.
par dorothy de North Port, Florida
95% perfect!!
Publié le 16 juin 2016 sur HotelsLove the separate sitting area - would have appreciated a comfortable upholstered chair to sit and read. (Not all of us are addicted to TV!) Liked the kitchen facilities - except the tiny coffeemaker. The free wi-fi is incredibly slow - tried to join HiltonHonors - it was so screwed up I finally paid for a day of wi-fi so I could also connect my kindle. Matt at the front desk is 5 star - knowledgeable, friendly, helpful - dealt with my wi-fi problems, some time issues, and also found me half and half for the coffee - after the surly gentleman in the kitchen told me there was none. And the kitchen is my only complaint!! Monday morning breakfast was great! Tuesday and Wednesday the eggs and meat were ice cold - Tuesday evening
the burgers were completely cold as well. Wednesday morning they were "out of" robust coffee. With all that said, I enjoyed my stay, and would certainly return again!
par un voyageur vérifié
Publié le 6 juin 2016 sur Hotels
par Marie H de Camden, ME
Convenient business hotel
Publié le 30 mai 2016 sur HotelsI have stayed here many times for work. It's a great business hotel with the kitchen, dining area, and living room separate from the bedroom. Enjoy the free breakfast and dinners.
par un voyageur vérifié de Painesville,Ohio
Most accommodating hotel yet
Publié le 9 avr. 2016
Les + : Everything
We actually were not expecting to stay here. We were on our way from Ohio to Connecticut and had a tire blowout in the middle of a snow storm. We checked in late and everyone was great. The maintenance man even got out an air compressor and topped of our spare tire in the morning in the freezing cold. Love Homewood Suites! And thanks again guys!
Commentaire laissé par : Direction de l'hôtel
22 avr. 2016 par Nicole K, Direction de l'hôtel
I just wanted to reach out and thank you for the wonderful review. I am so glad to know that we were able to make a tough situation comfortable.
Thanks for staying with us!
Homewood GM
par Robert de Conshorocken
Publié le 28 mars 2016 sur Hotels
Great place to stay when visiting Hartford. The Breakfast is wonderful and the rooms were extremely comfortable. On my next visit to Hartford, I plan to stay here again! Next time, I want to make sure to use the pool!
Commentaire laissé par : Direction de l'hôtel
25 juin 2016 par Nicole, Direction de l'hôtel
HI Robert,
We always strive to make you feel at home while you are with us. I am glad we were able to make your time with us enjoyable. We look forward to welcoming you Home again.
Sincerely,
Homewood GM
par James de New Jersey
Publié le 21 mars 2016 sur Hotels
The suite was a handicapped suite and there was a noisy compressor type motor in a locked closet in the bedroom, making sleep difficult.
par Michael D de Cape Elizabeth, Maine
A five star hotel at a two star price
Publié le 10 mars 2016 sur HotelsI look forward to staying there again.
par Erin
Publié le 29 févr. 2016 sur Hotels
Our trip was mostly good, except when I went to make the pull out bed, the bag of bedding was clearly not washed when I seen a private parts hair right on the top of the blanket! So that made me question the rest of the room and how clean it really was. I didn't sleep well thinking about it, naturally my first thought was bed bugs!
Ive stayed in plenty of Homewood Suites as well as many other hotels, but this was hands down the worst experience I've ever had!
Commentaire laissé par : Direction de l'hôtel
7 mai 2016 par Nicole, Direction de l'hôtel
Hello Erin,
I want to give my sincerest apologies for your experience. Personally I agree with you concerning the cleanliness aspect and would have felt the same way. Please know that Bed Bugs is a major concern of ours daily and we take many steps to ensure they are never present.
Sincerely,
Homewood General Manager
