2/10 Horrible
Aaron K.
22 juin 2025
Les points forts : Propreté
Renter Beware - this property has zero access to key amenities.
The host of this rental does not respond to texts, calls or messages through the VRBO app. After a very frustrating multi day series of events to connect with him, we finally did get check-in instructions. However, we learned upon attempting to access the amenities on the kiva dunes property, which are fully advertised in the listing, that our host has lost his privileges to access to the key amenities on this property. He has lost access to the main pool and primary restaurant / beach club which is the main place to gather on the premise. We traveled here with 12 other families and upon arrival were denied access to the primary amenities where all of our gatherings were being held. The host acknowledged that his listing in no way discloses that he has lost access to these amenities and that a guest would have no way of knowing that until arrival. This was a disaster, and VRBO nor the host offered any assistance on the matter. Their solution was simply to make us deal with it. You are far better off renting thru the Kiva Dunes website as the vast majority of the properties are not on VRBO, but at least the other VRBO properties have access to the amenities.
Aaron K.
Séjour de 6 nuits en juin 2025
