4/10 Médiocre
Terri
21 oct. 2025
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
Pretty disappointed in this stay, I had called a few days in advance to double check the status on the hot tub as I heard. It was out of commission from some recent visitor friends of ours, and was told that it was working upon arrival that evening we attempted to go sit in the hot tub and it was freezing cold. When I discussed with staff, they acknowledge that it was cold and that they just got the unit fixed, but it was going to take a while. I don’t understand why they had been telling people that the hot tub was fully functioning and operational and clearly it wasn’t and we saw staff going in and out of the what appeared to be furnace or service room so clearly there were still some remaining problems yet to be resolved we would’ve stayed otherwise had we known differently.
Also, the bedding was stained and dirty. Upon arrival easy enough fixed to ask for a replacement but really pretty concerning of housekeeping staff missed that.
And nothing like observing would appear to be staff or associates, sitting around in the lobby area and in the business office area sitting on their phones and prepping their dirty feet up on the furniture.
Terri
Séjour de 1 nuit en octobre 2025
