2/10 Horrible
Heather J.
11 févr. 2023
Les points faibles : Propreté
Dirty, Dirty, Dirty
Upon check in the house did not appear to have been vacuumed. There was visible dirt on the entry stairs, living room and bedrooms. While unpacking in the bunk bed rooms I stepped in old dog poop. The living room couch was in desperate need of a cleaning with stains throughout. The living room carpet smelled very strongly of dog urine. The entire house was in need of small repairs and a deep clean. I have never left a poor review at a rental but for the amount charged for the cleaning fee this place should have been kept up more.
The pool key did not work and left us standing in the snow and cold. I contacted Vacasa multiple times and played phone tag the first night. However, they never returned my last call and never responded to the various messages I sent through the VRBO app. I talked to an agent through chat and he told me I would need to submit pictures of the dog poop for them to be able to help me.
Overall, the location can’t be beat, but with a ton of other condos to choose from at Collins Lake I would never stay at this one again and would not recommend anyone else stay here. If you read back through the reviews I am not the only renter to have commented on dog poop being on the furniture and that the unit is in serious need of a deep clean.
Look elsewhere, this unit is not worth it.
Heather J.
Séjour de 5 nuits en février 2023