Vacances Gouvernorat de Marsa-Matruh

1. Great location and amazing water /Mediterranean access. Just about the ONLY selling point. 2. Extremely poor /disastrous service - clueless staff, no thought or consideration to guest experience, people running around without any clear idea or direction to guide guests 3. Place is an active construction site with lot of sand, dust, construction material and unpleasant vacation experience (noise, pollution, etc) 4. Room was hot and humid, unclean, major fly problem, toilet was broken (toilet seat was tilted, water from shower would spill everywhere) 5. Restaurants were decent but service is slow / Saigon has better food than olive tree but Saigon staff isn’t well trained. No service on the beach- so you’re either carting your own food and beverage or left to fend for yourself 6. No one guides you or tells you about the QR codes and the apps - so literally no guest experience or walk thru of the property and there are no signs 7. Property is shared with Maysaf but unclear how it’s divided and no attention or clarity on beach activities, sharing of staff and beach infrastructure 5 star rates, 0 star horrible service and experience. Better to go more established older properties that atleast have guest experience figured out

We just came back from a 4 day stay at Seven Seasons at the end of May 2024. El Alamein is an hour away from Alexandria, which wasn’t something we hadn’t fully realised until we got there. Also, it was not peak season so many things were not fully operating, like the Aqua Park. The apartment we stayed in was far away from the nearest pool so we needed to be driven there. The apartment, although nicely done up with modern facilities, was a little dusty when we got there and essential amenities listed on the website were missing, like shampoo etc. However, Dr Hassan was very helpful, he arranged a local driver, Alaa to transport us to and from the pool, get groceries, explore local area and to other parts of the marina. We did a day trip to Alexandria, which was amazing and also spent 2 days by the pool and marina (jet ski and speed boating). Language was a bit of an issue so we had to use a translator app. Dr Hassan regularly checked in with us. In the end, we actually had a great time and would highly recommend, but probably in peak season.

İ choosed the more expensive house form both were available on the page, after that i texted the company responsible for renting and they told me this isnt the apartment you choosed. And here started the story, different apartment, promised wifi not available, no ironing machine, no cleaning done daily as promised.... No nothing, just a good location of the apartment and the size .....very old furniture, pictures were done by Aİ, i have the proof.... To be honest i wouldnt risk my brand name with them hotels.com is a big company dont waste the repetition with such companies