« I want to acknowledge the professionalism and courtesy of the two gentlemen at the front desk and the young woman at the spa reception. Their kindness and service were the only redeeming aspects of my stay.
Unfortunately, the experience was completely ruined by the owner of the hotel, whose arrogance, rudeness, and above all dishonesty were simply unacceptable.
Staying in a double room, I had booked private access to the spa for one hour, which was included in my reservation. To my surprise,...