Hotel Royal

Hôtel idéalement situé, calme et qualité de la literie

Check in was efficient and professional. Went to iron clothes for the next day, room card worked in the ironing room. Then did not work to open room door. I went down to lobby to change card. The gentleman wish whom I spoke would not change unless I showed ID ...which was in my purse in the room I could not access (??). Here I am standing in the lobby with armful of clothes. Then the gentleman said he would look at photocopy of my ID. He did so then asked me to give my bithdate. Mind you, I am standing aside as many people at the front desk, I did not want to cut in front, just request a functioning key. i said “are you serious?”. The gentleman gave me a surly smile as if to suspect I was trying to get into a room that was not mine. i felt embarrassed publicly (had to shout my birthdate over a bunch of people I do not know, still holdong armful of clothes). Furthermore, I had asked the very same person, 30 minutes earlier if I could have an iron and he shared details about the ironing room, so he had seen me previously. I found this a lack of service but also as if he was purposefully embarassing me. I travel extensively and have rarely seen such deplorable treatment. Awful experience here.

Hôtel confortable, accueil très courtois, les environs ne sont pas très fun, mais les transports en commun sont très faciles et au pied de l'hôtel (un ticket 24h offert)