Les notes se basent sur un nombre total de 367 avis vérifiés

Ils ont payé. Ils ont séjourné. Nous avons vérifié.
3,5 sur 5
Recommandé par 92 % des clients
3,5 Propreté de la chambre
3,7 Services et personnel
3,6 Confort de la chambre
3,4 Conditions de l'hôtel
Avis Expedia vérifiés
Ils ont payé. Ils ont séjourné. Nous avons vérifié.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de TN

Nice hotel

Publié le 8 févr. 2016
I like staying here but the room hadn't been cleaned. Found trash behind the nightstand. Remote wasn't working for the TV.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de East Tn

NiceStay

Publié le 2 févr. 2016
Les + : The location
The hotel is old so you get what you pay for. My stay was fine,the wild life out back on private deck very nice. Bathroom very small but I wasn't there to hang out in the restroom. Its on the main road very easy to get out of parking lot.
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Minnesota

Adequate room for what we needed

Publié le 5 janv. 2016
I was originally placed in a smoking room. When I asked for a non smoking, I was charged for an "upgrade" and I ended up paying way more for this room than I should have or would have. I paid a premium price for a low end room. The staff is not helpful or friendly, in my opinion
Commentaire laissé par : Direction de l'hôtel
9 janv. 2016 par Crystal, Direction de l'hôtel
Thank you for taking the time to leave us feedback regarding your visit. Unfortunately when a smoking room is booked online that is what we place you in. Our smoking rooms are cheaper so the upgrade charge was no different than the charge that you would have paid if you had booked non-smoking online originally. We have addressed our staff that you were not satisfied with the quality of care you received.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 4 janv. 2016
Very nice, quiet, and close enough to go enjoy all the surroundings.
Commentaire laissé par : Direction de l'hôtel
8 janv. 2016 par Crystal, Direction de l'hôtel
Thank you for leaving us some feedback. We look forward to your next visit to the Smokies.
1 sur 5
par un voyageur vérifié de ga

Run down

Publié le 3 janv. 2016
Room had bad smell it was dirty. Things were broke lights did not eork
Commentaire laissé par : Direction de l'hôtel
8 janv. 2016 par Crystal, Direction de l'hôtel
We do apologize your visit with us was not as enjoyable as it should have been. We are always glad to take care of any issue during your stay. Front desk staff would have been happy to move you to another room you would have been more satisfied with or have taking care of any issues to the best of our ability.
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Tn

Nice

Publié le 31 déc. 2015
Was nice for the price clean room and confy bed with no bugs had flat screen TV and balcony would recommend if u just want a plain room that is clean and quite
Commentaire laissé par : Direction de l'hôtel
8 janv. 2016 par Crystal, Direction de l'hôtel
Thank you for your feedback. We are pleased you enjoyed your stay with us and do hope we see you again on your next trip to the Smokies.
5 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Publié le 31 déc. 2015
Wasn't bad. Felt like it could've been a little cleaner. We had a back door that opened to a nice view of the river. They had old random chairs out there for you to sit on. Actually there was a chair and then a stool. It would be much more relaxing if they had a little more upgraded patio furniture. Overall, no complaints. We slept well and the staff was very friendly. We had to end up checking out a day early and they had a good attitude about it.
Commentaire laissé par : Direction de l'hôtel
8 janv. 2016 par Crystal, Direction de l'hôtel
Thank you for taking the time to leave us feedback regarding your visit. We are still in the process of renovations now that season has slowed down. We are getting new balcony/patio furniture. We would love for you to come back and visit with us on your next trip to the Smokies.
2 sur 5
par un voyageur vérifié

Publié le 20 déc. 2015
Room was throughly cleaned,beds were worn out,pillows were worn out.
Commentaire laissé par : Direction de l'hôtel
30 déc. 2015 par Crystal, Direction de l'hôtel
Thank you for taking the time to leave us feedback regarding your visit with us. We are currently under renovations now that the busy season is slowing down and the new pillows and mattresses are on the way. We do hope you will give a second chance to make a better lasting impression and see our new updates.
3 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié

Nothing fancy but ok.

Publié le 11 déc. 2015
The room was clean and neat. Only complaint was that It Was close to the road and you could hear a lot of street noise.
Commentaire laissé par : Direction de l'hôtel
11 déc. 2015 par Crystal, Direction de l'hôtel
Thank you for taking the time to leave us some feedback regarding your visit with us. Yes we are on the main parkway so street noise is something we can not avoid unfortunately. We are pleased you still enjoyed your stay with us.
4 sur 5
Recommandé
pour Tout le monde
par un voyageur vérifié de Augusta, GA

Plenty of room and very comfortable.

Publié le 7 déc. 2015
The room was very nice. We had no problem with anything while we were there.
Commentaire laissé par : Direction de l'hôtel
9 déc. 2015 par Crystal, Direction de l'hôtel
Thank you so much for taking the time to leave feedback about your visit with us. We are glad you enjoyed your time with us and look forward to your next visit.