Amanda, the host, made the logistical part of check in/check out a breeze. She is a great communicator and even made herself available to answer a few of my Dollywood questions. There were snacks, water and plenty of coffee waiting for us upon arrival too. What a nice touch! The cabin was extremely clean and very comfortable for our family of 4. It is close enough to walk into Gatlinburg, but bring flashlights if you’re going to be out past dark as the walk back uphill is very steep and dark. Our youngest is 7 years old and she was able to walk back up with minimal complaining (ha!) but I wouldn’t attempt the walk with younger children. The kitchen is well appointed and the kids had a blast with the ping pong table upstairs. There are a few things I wish I knew about the property ahead of time that are minor cons, but since you are paying a pretty penny to stay at this cabin I feel they are worth mentioning. 1) darker curtains would be nice especially in the downstairs master bedroom as the current ones do not block out the sunlight. 2) The view from the balcony mainly overlooks the red roof of the Quality Inn. If you’re in the market for amazing views then this is not the rental for you. If you want a clean, comfortable cabin with a great location to town then this is definitely the rental for you. 3) Due to its proximity to town there is a some traffic noise, I guess the engine noise reverberates off the mountains. If you are a light sleeper then bring a sound machine.