2/10 Horrible
Inna
Voyage en famille
3 mars 2026
Les points faibles : Propreté, personnel et service, équipements et infrastructures et conditions de l’hébergement
This was the WORST hotel I have ever stayed in.
My expectations are low - room must be clean, sanitary, and with basic necessities. Highlights of our stay: COCKROACHES, NO AC, run down room, terrible customer service (except for Sam - he was kind and sweet).
AC in our room did not work. The room was so hot we barely slept. The heat triggered a severe migraine for me and a headache for the other guest. We were never told about AC issues at check-in. In the morning, we told the front desk about it, but we felt completely dismissed despite staff admitting they knew there was a problem and were sending maintenance to fix it. They said they did not know the night before (but they miraculously knew the morning we brought this up???)
I don't have proof, but I think they hoped we wouldn't notice.
I asked them for a resolution/options - they offered NOTHING. They said AC would be fixed. I asked for fans if it wasnt. They said they didnt have any.
I emailed hotel manager - never heard back.
AC was NOT fixed - we had another terrible night (it was hot in the 80s).
Next night - we got moved to another room - AC worked at first, but stopped mid-night.
And then there was the cockroach! And not a small one! it was gigantic - over 2in long, sitting on the bathroom wall. it was traumatic!
The room was run down: bedding with holes and stains, wrinkled carpet, broken chairs.
Our stay was uncomfortable, unsanitary, and completely unacceptable. I strongly advise looking elsewhere!
Inna
Séjour de 3 nuits en février 2026
