6/10 Satisfaisant
Emily T.
12 avr. 2026
Les points forts : Propreté
During our stay we experienced multiple water-related issues that impacted this review. 1) There was significant water leakage through the balcony door during a storm. We used all the towels we had (about 6) to barricade the door but they were soaked through within minutes. 2) The bathroom floor had constant puddling perhaps due to a slow draining shower. 3) We also found water accumulating on the floor by the daybed, maybe due to a leaking window but the source wasn't clear. The listing didn't make it clear that we should contact the hotel staff directly for maintenance issues. After messaging the host, we did get a response the next morning communicating that the hotel maintenance crew would be working on a fix. That process was frustrating. We weren't given a service window and we made an effort to stay out of the room to allow access but repairs took until around 5pm. Given the weather, being displaced from the room for most of the day was especially inconvenient. Overall, the experience felt more complicated than expected due to the multiple communication steps required (host, hotel staff, maintenance crew). If we had booked directly with the hotel, we likely would have been offered a room change given how long the repairs took. Because of this, we wouldn't choose to book this again. The room did have great views and the resort amenities were as described.
Emily T.
Séjour de 4 nuits en avril 2026
