Réservez vos activités et excursions : Fontaine Fuente de los Caños

Le personnel parlait français et nous a réservé un excellent accueil dès notre arrivée. Nous avons eu la agréable surprise de recevoir une bouteille de vin blanc pétillant offerte en prenant possession de notre chambre. L'hôtel est idéalement situé, à proximité immédiate du centre-ville. Les chambres sont confortables, spacieuses et le lit king size est tout simplement exceptionnel. Nous avons passé un excellent séjour. 😊

Muy linda, limpia, acogedora

Serras is a beautiful property in a perfect location, and the front desk staff were amazing. The rooftop pool and view were amazing. Unfortunately, the room experience was underwhelming for a five-star hotel. The AC didn’t work on my first night, so I slept in the heat. There was debris on the floor when I checked in, and it was still there after housekeeping serviced the room during my two-night stay. The coffee machine spilled grounds everywhere; I left it open for housekeeping to see, but the mess wasn’t cleaned and the coffee pods weren’t replenished. There was no turndown service on the first night, and I had to ask for water because it wasn’t replenished. I appreciated the front office staff and the property, but I expected much better room maintenance and housekeeping from a five-star hotel.