2/10 Horrible
Alison E.
28 déc. 2024
Les points faibles : Propreté
Cancelled on us the day we arrived
We booked our trip in August of 2024 and received an immediate approval and acceptance of the reservation. Vrbo reminded us of the reservation before our stay and I paid in full in advance. The morning of our stay, I reached out to see if we could check in a bit early or at least drop our bags off and received a text back telling me the apartment wasnât available. I assumed that meant it wasnât available to check in early but after calling the number three times, I finally reached someone who apologized and told me that we couldnât stay because the apartment wasnât available at all. He said he didnât realize we booked it because he doesnât get a lot of vrbo bookings and itâs not available. He did offer to book us in another one of their properties but it was smaller and couldnât accommodate our party size. He assured me that he would call vrbo to tell them about the mistake while we looked for alternative accommodations but we when reached out to vrbo ourselves, he hadnât called them. He did check in later the next day to see if we found another place to stay. Too little too late.
Alison E.
Séjour de 4 nuits en décembre 2024