2/10 Horrible
Margaret
Voyage en famille
30 oct. 2025
Les points faibles : Propreté, personnel et service, infrastructures et conditions de l’hébergement
BEWARE! This hotel with RIP YOU OFF! The management does not work with people who have travel delays and will steal your money! We were looking for a nice hotel with a pool for the last leg of a long trip. We chose the Best Western Paradise Inn. But on the trip we were delayed through no fault of our own due to a traffic mishap which resulted in a 24-hour delay. We contacted the hotel. They would not rebook our stay for the next day and said they would charge us a full cancellation fee. We then called Expedia, who we booked the hotel with. They said it was the hotel's policy to not allow refunds, even if you were just delayed a day. We called the hotel directly and spoke with the front desk person who said he was the manager and then another person who said he was the General Manager. I asked if we could just stay 24 hours later. No, they blamed Expedia. And around and around we went. Mind you, I wanted to say, just 24 hours later. Of course the General Manager would book us another day but charge us full price. I even called Best Western corporate. They said it was this hotel's policy. So basically we ended up paying for a night's stay when we didn't even get to stay here! No apology, no flexibility. All the other hotels along our trip were fine and happy to accommodate us. So, I do not recommend booking at this hotel.
Margaret
Séjour de 1 nuit en septembre 2025