Fenland - Réservez votre week-end en appart'hôtel

« Our stay here seemed fine at first and the decor is lovely however, it stated that there were only two steps into the front door and being that I was traveling with my disabled mother, this was vital information. However, we get there, and the front steps are two huge steps with zero railing. My mom struggled every day to get in and out and it was a hassle to bring her walker in and out too. We also let the host know that there would be three of us staying, but when we arrived, the sofa bed was...

« Property was okay, there was staining around shower basin seals and rust where the toilet brush etc had not been replaced in a LONG time. Glad I brought my own kitchen utensils with me as everything at the property was damaged. Couldn’t even leave a fresh dish sponge for a new stay so questioned how clean the place actually was. The Lino in the kitchen was damaged in places and the fridge had been turned off and leaked into the kitchen floor. Also staining / dirt on sofa so couldn’t really...

« Staff coordinated well, clean and comfy studio »

« 1) Checkin details were not provided - I had to contact Hotels.com and wait ±1hr outside in the windy street to get these. Checkin was 4pm but I couldnt get in until 90 mins later. 2) Once inside the building; Entrance hall filthy with full black bags in corner, wall staining, filthy carpets, laundry cages strewn. No-one around at all, felt very unsafe. 3) Once inside the flat, it felt like someone had just left in a rush, but I couldnt be sure until I had gone through the apartment. Spooky....

« Check in process made difficult with lack of communication - no towels - shower broken »

« The property was clean and tidy and couldn't be faulted. The problem was with their check in procedure. Phone a number which took nearly 20 minutes to get answered requiring repeated redialling. After getting the key to the room, it turned out the wrong key had been put in the keysafe box.....so... another phone call to their help desk, this time taking 25 minutes to eventually get answered. Once that was finally sorted out, all in all over 45 minutes, i ended up being late for my appointment...

« Room was ok but there were no towels not even a tea towel. It was clean and comfortable but bring a towel! Very close to town centre and the med restaurant under it was brilliant! I had to contact them to get the code. »