Émirat de Charjah - Réservez votre appartement pour un week-end

« Superbe hôtel, très bien situé. Personnel au top. J'y reviendrai »

« We arrived at 3am and as we had reserved the appartment for the night before, we didn’t gain access until 4pm the following day. We had previously told the contact we would be there for 3am and they left us with nowhere to go in the middle of the night. Totally unacceptable and they ignored our calls and texts. They then made us wait till 3pm as they had things on. I really wouldn’t recommend this place again. They also took £500 as a cash deposit and as of yet still not returned the cash. I...

« Très propre »

« Notified property via expedia app that I would be checking in late. When I arrived at property they had no knowledge of this and gave the room away. It was a no cancellation booking. The property was full so they had to find another room in another apartment to put me in. Not what you want or need after travelling through the night. »

« Let's start with the communication. I emailed them and they never responded to both my emails. I called the number provided and the person said wrong number but gave me another number to call. I called that number and the woman seemed annoyed that I called.we agreed to meet and when I got to the location, I waited for 1 hours and no one showed up. I had told them I don't have a international phone so I can't call them. Luckily at the airport the airline I flew in from let me use their phone....

« The apartment was clean and worked well for us. »

« The WiFi wasn’t working, I contacted them multiple times m, the receptionist and the people in charge of room but didn’t get a response or issue solved, I would like a refund as this was the first time I had a issue »