Trouvez des Hôtels spa à El Peñol

« Great location and service and super clean »

« La habitación no estaba para nada buena, las cortinas no funcionaban y teníamos mucha luz en los ojos, el aire acondicionado nunca funcionó, y echaba agua todo el tiempo que mojaba la cama, y era imposible dormir. el agua del Jacuzzi estaba sucia, habían muchos mosquitos en la habitación y hormigas. No recomiendo este hotel para vacaciones. »

« Our experience was nothing short of amazing. The staff was very attentive and friendly and always ready to assist! I would definitely go back! »

« This place is a mixed bag. The staff service is excellent. The food in the restaurant is excellent. 5 stars for the staff and service. They went above and beyond to make sure our stay was as nice as possible. The rooms are bare bones. Our room had no place to hang things or to place your suitecase. No soap for the sink. The shower flooded the bathroom due to poor design. And a generator in the room next door was grinding until 2:00 am! My daughter's room flooded when it rained. The property and...

« The views are stunning, but a few details could be improved, especially for what seems to be a luxury stay. Some parts of the room felt a bit worn. The curtains were falling apart, and the kitchen light bulb hung so low that I kept hitting my head on it. The staff could also be a bit more welcoming, and the breakfast left room for improvement, as the bread was hard on both mornings. The room service meals were tasty, although quite expensive, like most things at the hotel, but I can understand...

« The Good: 1.The staff was fantastic, very helpful, caring and they beyond their way to help you, they all should get raises. 2. the location/amenities. The view is breathtaking and the pool/jacuzzi and sauna are all amazing and clean. The Bad: 1. the standard room is horribly designed. The bed is very small and has no outlets nearby to charge your phones/electronics. I kept waking up in the middle of the night because I hit my head on the wooden area next to it. 2. There is no working wifi...