B&B Hotels à Eifel

"Dear Client Service team I hope this message finds you well. I am writing to formally express dissatisfaction with my recent stay at BestPrice hotel Eschweiler from 8 to 9 August. Upon making my reservation, I specifically booked a family room to accommodate my needs. However, upon my arrival, I was assigned a single room instead. This was not only unexpected but highly inconvenient, as it did not meet the needs of my family during our stay. I had assumed that my reservation details were clear, and I would receive the appropriate room type. Additionally, I faced difficulties regarding parking. The lack of a proper parking space added to my frustration and made my experience even less enjoyable. It was disappointing that such basic expectations were not met during my stay. I kindly request an explanation regarding these issues and a resolution to my concerns. I believe that a gesture of goodwill, such as a refund or compensation, would demonstrate your commitment to customer satisfaction. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely Anna"

"Automatic check in. The room is well equiped and the bed is comfortable."

"Chambre très agréable, propre et bien équipée ( chambre affaires) Nous avons apprécié notre enduit dans cet hôtel. L aspect extérieur qui n'est pas très avenant contraste avec sa décoration intérieure soignée et très jolie. Le petit déjeuner continental est tout simplement parfait, varié avec un très grand choix. L hôtel est implanté en périphérie de Cologne dont le centre est à 40 mn de tramway. "

"Séjours magnifique dans une belle régions et proche de tout"

"Prix intéressant pour un logement assez proche d'aix la chapelle, même si le trajet est relativement long car il traverse plusieurs villages. "