Urban Utopia - Hot Tub - Barrel Sauna - BBQ - Firetable - AC
Stay our HUGE Urban Utopia Retreat: Perfect for Family Getaways
• 2750 sqft New Home w/AC- Sleeps 16 • Canadian Cedar 6-Person Wood Burning Barrel Sauna • Private 6-Person Hot Tub • Backyard Oasis: Patio Dining & BBQ • Family Friendly-High Chair+PacknPlay • King Bed w/ Ensuite, Balcony + Fire table • 3 Living Rooms • Games Room w/Foosball Table & Netflix • Attached 2-Car Garage Parking • Fast WiFi • In-Suite Washer/Dryer • Stocked Kitchen • 20 Min to WEM & Airport
Book our Urban Retreat Today!
The space ★ Just a quick note: By booking, you're confirming that you've read and agreed to our "Additional House Rules" and "Other Things to Note".
Welcome to Glenridding Ravine — one of Edmonton's newest and most family-friendly communities in South Edmonton. With a massive 2,750 sqft layout across three levels, 6 bedrooms, and 4 full bathrooms, this home was built to bring people together in comfort and style. Whether you're gathering for a wedding, celebrating a milestone, or reuniting multiple generations under one roof, this home has everything your group needs.Just 5 minutes to Currents of Windermere for groceries, restaurants, and Cineplex, 20 minutes to West Edmonton Mall and YEG International Airport, and steps from beautiful ravine walking trails and family-friendly parks.Inside the home you can stream your favourite shows on one of our three 55" Smart TVs with Netflix (subscription required for other apps), challenge the group in the upper-level games room, or work from home with our fast WiFi. You'll also have a fully stocked chef's kitchen and three cozy living spaces to enjoy across every level.
WHAT GUESTS LOVE ABOUT OUR LISTING
· Perfect place to host large families, wedding groups & multi-generational gatherings · Private 6-person hot tub open year-round (8 AM – 10 PM daily) · Private 6-person wood burning sauna · Covered outdoor patio with gas BBQ and dining space for al fresco group meals · Primary suite with king bed, private balcony and propane firetable, ensuite & walk-in closet — a quiet escape for the hosts · Three stylish living rooms — no one fights for the remote here · Upper-level games room with foosball table and board games · Central air conditioning for added comfort during warmer months · Designer-styled interiors with cozy-modern furnishings, warm lighting & local flair · Professionally cleaned & sanitized between every guest — we obsess over cleanliness · Keyless self check-in, attached 2-car garage & plenty of street parking · 5 mins to Currents of Windermere, 20 mins to WEM & YEG Airport · Close to ravine walking trails & family-friendly parks
HOME LAYOUT
✦ EXTERIOR · Covered patio with gas BBQ and outdoor dining · Fully fenced backyard — ideal for kids, fresh air & relaxed outdoor meals · Private 6-person hot tub (open year-round, 8 AM – 10 PM daily) · Private 6-person wood burning sauna · Attached 2-car garage + driveway parking for up to 4 vehicles + street parking
✦MAIN FLOOR · Fully equipped chef's kitchen · Living room / dining area · Full bathroom · Family-friendly extras: high chair, pack & play, kids' utensils
✦ UPPER FLOOR · Primary bedroom — king bed, private balcony & propane firetable, ensuite & walk-in closet · Bedroom 2 — Queen bed · Bedroom 3 — Queen bed · Bedroom 4 — Queen bed
· Games room — foosball table & board games
· Full bathroom (hallway) · Full ensuite bathroom (primary)
✦ BASEMENT / LOWER LEVEL · Bedroom 5 — Queen bed · Bonus room — Queen sofa bed
· Living room / lounge area
· Full bathroom · In-suite washer & dryer
SLEEPING ARRANGEMENTS This home comfortably sleeps 16 guests. All beds come complete with fresh linens, fluffed pillows and a hotel-quality feel — changed after every single guest. · Primary bedroom: King bed · Bedroom 2: Queen bed · Bedroom 3: Queen bed · Bedroom 4: Queen bed · Bedroom 5 (basement): Queen bed · Bonus room: Queen sofa bed · Main floor: Full bed
PARKING · Attached garage parking for 2 cars · Driveway parking for up to 4 vehicles · Plenty of free street parking around the home
WASHROOMS · 4 full bathrooms across all three levels · Primary ensuite for added privacy · All bathrooms equipped with complimentary soap, shampoo & body wash so everyone can get ready quickly!
LAUNDRY ROOM · Full in-suite laundry with washer and dryer, plus complimentary detergent — enjoy a hassle-free laundry experience for the whole group!
KITCHEN · Fully loaded chef's kitchen with stainless steel appliances including gas stove, microwave, dishwasher & fridge, along with cookware, utensils, children's dinnerware, mugs, plates, wine glasses & more!
COMPLEMENTARY AMENITIES · We provide a starter pack of essentials including complimentary WiFi, Netflix, tea and coffee, salt & pepper, soap, paper towels, toilet paper, and other basics to get you started. Supplies are set up to last approximately 7 days. For extended stays beyond this, guests will need to purchase and maintain any additional items they require.·
Other things to note IMPORTANT NOTES & POLICIES — PLEASE READ BEFORE BOOKING
PRE-ARRIVAL REQUIREMENTS (AFTER BOOKING) To ensure a smooth and secure check-in, all guests must complete a short pre-arrival process after the booking is confirmed. This is managed through a secure third-party guest portal and helps protect both you and our home. This verified process keeps everything transparent and ensures a worry-free stay for both guests and hosts.
Here's what to expect:
STAY PROTECTION OPTIONS To protect both our guests and the property, we offer two options prior to check-in:
· Damage Waiver ($50 CAD, non-refundable) — Covers accidental damage up to $700 CAD. No deposit hold on your credit card required.
OR
· Refundable Security Deposit ($700 CAD) — Pre-authorization only; collected 2 days before check-in and released automatically 5 days after checkout if there are no damages, missing items, or house rule violations.
Please note: a 2% payment processing fee is retained by our payment processor — this means the refunded amount will be $686 CAD rather than the full $700. This fee is charged by the processor and is outside of our control. If you cancel your reservation before the deposit is processed, you will not be charged this fee.
PLEASE NOTE: The damage waiver covers accidental damage only. It does not cover smoking, intentional or negligent damage, policy violations, or pet-related issues. Such costs may be charged separately. By booking, you confirm your agreement to these terms.
Rental agreement · Confirms you've reviewed our house rules and terms, and helps us ensure all stays are safe, respectful, and covered.
ID verification · A valid ID is required to verify the booking guest and ensure the safety and security of our home. This one-time step takes only a few minutes.
All pre-arrival steps must be completed before receiving your check-in instructions and door code.
HOT TUB RULES · Open daily from 8 AM to 10 PM · Registered guests only during the duration of their stay · Hot tub temperature must be maintained between 35°C–40°C (95°F–104°F) · Shower before use to reduce oils, lotions, and dirt in the water · No bubble bath, soaps, or oils — $500 drain fee if found · Limit use to 30 minutes per session · Only potty-trained children allowed in the hot tub · No glassware near or in the hot tub · Swimwear only — no regular clothing (detergents create excessive foam) · No food or drinks inside the tub · Do not remove the chlorine or pool monitor from the hot tub · Always replace the cover after each use
PLEASE NOTE: If glass or other debris is found in the hot tub, a full drain and clean will be charged — $500 + tax
SAUNA RULES: -Hours of operation 8 am - 10 pm -Sauna is intended for registered guests only during the duration of their stay -The sauna temperature must NOT be set above 120°C -Sauna sessions are to be limited to 30 minutes or less. For first-time users, we recommend sessions of 10–12 minutes only. -Do not dry clothes, towels, or other textiles inside the sauna. Excess moisture may damage the wood, and fabrics placed near the heater may create a fire hazard. -Never place combustible or flammable materials on or near the sauna heater. -Rinse or cool down with water between sauna sessions. -Always make sure to drink plenty of water or mineral-rich fluids after use to stay hydrated. -Only pour water onto the heating stones using the provided ladle. -Do not use gasoline or liquid ignitors, paper, cardboard, or garbage in the wood burning sauna
EARLY CHECK-IN / LATE CHECK-OUT · We are strict on check-in and check-out times due to our cleaning schedule, but may allow up to 2 hours of flexibility with at least 24 hours' notice. A small fee may apply and is subject to approval, as early arrivals or late departures aren't always possible. If the home is ready sooner, we'll let you know!
WINTER WEATHER · During the winter season, snow is removed within 24 hours after snowfall has ended. · The hot tub is fully operational and open year-round, including during the winter months.
NEIGHBOURHOOD NOTE · Glenridding Ravine is a brand-new community, which means beautiful brand-new finishes — however, there may be light daytime construction nearby during the week. We appreciate your understanding!
ADDITIONAL GUEST FEES · An additional guest fee applies for each guest beyond 4 to help cover extra cleaning, utilities, and wear and tear. · All additional fees are subject to GST (5%) and Alberta Tourism Levy (6%) for a total of 11%.
EXTERIOR CAMERAS · Please note there are exterior security cameras on both the front and back of the home for the safety of our property and neighbourhood.
Please remember that you're staying in a privately owned home, not a hotel — we appreciate you treating it with care and respect. While we don't live on site, we'll do our best to respond quickly to any issues that arise.
Registration Details 412345678-001
Services et équipements
Piscine/spa
Bain à remous
Sauna
Internet
Disponible dans la maison : Wi-Fi gratuit
Parking et transports
Garage compris dans les options de stationnement sur place
Cuisine
Batterie de cuisine, vaisselle, ustensiles
Bouilloire électrique
Cafetière ou bouilloire
Four
Four à micro-ondes
Grille-pain
Lave-vaisselle
Machine à glaçons
Plaque de cuisson
Réfrigérateur
Serviettes en papier
Restauration
Table à manger
Chambres
6 chambres
Draps fournis
Salle de bain
4 salles de bain
Baignoire ou douche
Papier toilette
Savon
Sèche-cheveux
Serviettes fournies
Shampoing
Espaces de vie
Salle de séjour
Table à manger
Divertissements
Jeux
Livres
Smart TV
Espaces extérieurs
Balcon
Barbecue
Mobilier d’extérieur
Buanderie
Blanchisserie
Machine à laver
Confort
Chauffage
Climatisation
Animaux de compagnie
Animaux de compagnie non admis
Accessibilité
Si vous avez une demande spéciale concernant l’accessibilité, veuillez contacter l’hébergement aux coordonnées figurant sur votre confirmation de réservation.
Chemin d’accès à l’entrée bien éclairé
Parquet en bois dur dans les parties communes
Pas d’ascenseur
Sol lisse dans les parties communes
Hébergement non-fumeurs
Services et équipements
Changement des draps (sur demande)
Changement des serviettes sur demande
Fer et planche à repasser
Service de ménage sur demande
Activités
Baby-foot
Salle d’arcade/de jeux vidéo
Golf à proximité
Dispositifs de sécurité
Détecteur de monoxyde de carbone (l’hôte a indiqué que l’hébergement était équipé d’un détecteur de monoxyde de carbone)
Détecteur de fumée (l’hôte a indiqué que l’hébergement était équipé d’un détecteur de fumée)
Trousse de premiers secours
Extincteur
Serrure à pêne dormant
Informations générales
Changement des draps (sur demande)
Changement des serviettes (sur demande)
Douches à faible consommation d’eau
Éclairage à 80 % au moins par LED
Excursions et activités organisées par des entreprises locales
Fenêtres à double vitrage
Interrupteurs à économie d’énergie dans les chambres
Non-utilisation d’agitateurs à café en plastique
Non-utilisation de bouteilles d’eau en plastique
Non-utilisation de bouteilles en plastique pour les boissons non alcoolisées
Non-utilisation de pailles en plastique
Recyclage
Service de ménage (sur demande)
Superficie de l’unité d’hébergement : 256 mètres carrés
Un e-mail contenant les instructions relatives à l'arrivée et au départ vous sera envoyé par l'hôte
Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique
Consignes de départ
L'hôte vous demande d'effectuer les tâches suivantes avant le départ :
Remplir le lave-vaisselle et le mettre en marche
Rassembler les serviettes utilisées
Enlever les articles personnels, enlever les restes de nourriture et de boisson et sortir les poubelles
Éteindre les lumières et verrouiller les portes
- Leave all used bath towels on the bathroom floor.
- Place TV remotes back where they belong.
- Close any windows (if opened)
- Set thermostat to 18°C and turn off firetable
- Turn off all hot tub jets and lights after use. Return cover back over the hot tub securely.
- Allow the sauna to completely cool down after session. Inspect the load gate and clean as needed.
- Clean BBQ after use. Failure to clean the BBQ after use will result in a $50 cleaning fee.
- Bag all the garbage and make sure to double-tie all bags.
- Send us a quick message when head you out
À défaut, vous risquez de recevoir un avis négatif de la part de l’hôte.
Règlement intérieur
- No smoking of any kind. Penalty: $500 + tax fee
- Unregistered guests will be charged a $40 fee/person.
- Quiet time hours between 10 PM and 7AM.
- Extra cleaning fees apply if home is left messy
- Late check-out: 30 mins=$50; 2+hrs=$149 (do not grant an add'l. stay)
- No parties/events allowed
- No tampering of cameras
- No Outdoor Footwear Inside the House
- No pet allowed. Unapproved pet may result in cancellation w/o refund and add’l fee
Animaux domestiques
Animaux de compagnie non admis.
Enfants et lits supplémentaires
Les enfants sont admis
Événements
Événements non autorisés
Fumeurs/non-fumeurs
Hébergement non-fumeurs
Informations importantes
À savoir absolument
Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
Possibilité de location à long terme
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur, une trousse de secours et un verrou de sûreté
Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
Cet hébergement est géré par notre partenaire, Abritel. Un e-mail d'Abritel contenant un lien vers un compte Abritel qui vous permettra de modifier ou d'annuler votre réservation
Numéro d’enregistrement de l’hébergement : 520916495-002
Nous devons aussi mentionner…
Cet hébergement ne dispose pas d'ascenseurs
À propos du quartier
C’est dans le quartier Edmonton–Sud-Ouest à Edmonton que vous trouverez cette maison de vacances. Si les célèbres South Edmonton Common et
West Edmonton Mall raviront les fanas de shopping, l'emblématique Activité ludique Fantasyland comblera les voyageurs curieux de tester les attractions prisées des environs. Envie de vibrer le temps d'une soirée ? Consultez l'affiche des illustres Salle omnisports Rogers Place et Commonwealth Stadium. Besoin de vous dégourdir les jambes ? Cette région propose une multitude d'activités telles que le golf. Consultez notre guide de voyage sur Edmonton
Aéroport international d'Edmonton (YEG) - 24 min en voiture
Restaurants
Tim Hortons
5 min en voiture
Masala Tree
8 min en voiture
Tim Hortons
8 min en voiture
Monacci Coffeehouse
18 min à pied
Common Ground Cafe
4 min en voiture
Foire aux questions
Les animaux domestiques sont-ils admis dans l'hébergement ?
Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.
Combien coûte un séjour dans l’hébergement Urban Utopia - Hot Tub - Barrel Sauna - BBQ - Firetable - AC ?
À partir du 19 juin 2026, les prix constatés pour un séjour d’une nuit pour deux adultes dans l’hébergement Urban Utopia - Hot Tub - Barrel Sauna - BBQ - Firetable - AC le 24 juin 2026 commencent à 326 €, taxes et frais compris. Ce prix est fondé sur le prix par nuit le plus bas constaté dans les dernières 24 heures pour des séjours dans les 30 prochains jours. Les prix sont susceptibles de changer. Choisissez vos dates pour obtenir des prix plus exacts.
À combien s’élèvent les frais de parking ?
Un parking est disponible sur place.
Quelle est l'heure d'arrivée à l'hébergement Urban Utopia - Hot Tub - Barrel Sauna - BBQ - Firetable - AC ?
Les arrivées sont prévues à partir de 16 h 00.
Quelle est l'heure de départ de l'hébergement Urban Utopia - Hot Tub - Barrel Sauna - BBQ - Firetable - AC ?
Le départ a lieu à 10 h 00.
Où se situe l'hébergement ?
Cette maison de vacances à l'atmosphère familiale à Edmonton se trouve dans Edmonton–Sud-Ouest, à 5 km de sites comme Centre commercial Currents of Windermere et Cinémas Cineplex Odeon Windermere. Whitemud Equine Learning Centre et Confederation Leisure Centre sont également à 15 km de distance.
Avis sur l’hébergement Urban Utopia - Hot Tub - Barrel Sauna - BBQ - Firetable - AC
Avis
Très bien
Expedia Group vérifie tous les avis pour s’assurer que le client a bien réservé sur notre site. Pour encourager les clients à soumettre leur avis, nous envoyons un e-mail contenant un lien pour évaluer l’hôtel auquel nous joignons parfois une remise ou un bon de réduction Expedia Rewards à utiliser sur un prochain voyage. Nous publions tous les avis, qu’ils soient positifs ou négatifs, dans la mesure où ils respectent nos directives de contenu. Cette modération est automatisée. Tout refus est vérifié manuellement, et, si maintenu, l’auteur en est informé par e-mail motivé. Nous n’apportons aucune modification aux avis et ne contactons pas les auteurs. Nous retirons les avis après quatre ans, sauf pour les hébergements ayant peu d’avis.
Note des voyageurs de 10 (Excellent), d’après 9 avis sur 12.
10 – Excellent
9
Note des voyageurs de 8 (Bien), d’après 0 avis sur 12.
8 – Bien
0
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 12.
6 – Satisfaisant
0
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 12.
4 – Médiocre
1
Note des voyageurs de 2 (Horrible), d’après 2 avis sur 12.
2 – Horrible
2
8,0
Propreté
9,2
Emplacement
10
Infrastructures et conditions de l’hébergement
Avis
Avis vérifié
10/10 Excellent
Athena C.
31 août 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Very nice location over all very happy with the stay
Athena C.
Séjour de 1 nuit en août 2025
Avis vérifié
10/10 Excellent
Voyageur vérifié
19 juil. 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
The house was as advertised and everyone commented on how clean everything looked and smelled as well. The neighborhood was great! It was quiet and calm. We walked to the local (all new)shopping plaza in just 5 minutes so it was convenient. The hosts always responded right away when I had queries. I will plan on staying there again.
Voyageur vérifié
Séjour de 7 nuits en juillet 2025
Avis vérifié
10/10 Excellent
Robyn M.
13 mars 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Fantastic property
The pictures of the home do not do it justice! It was absolutely immaculate and easily fit our large party. The property managers went above and beyond for us working with us on special requests to ensure our needs were met. I would absolutely stay here again!
Robyn M.
Séjour de 2 nuits en février 2025
Avis vérifié
10/10 Excellent
Tanya H.
24 mars 2025
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Excellent for larger group
The house is beautiful and spacious. We had everything we needed. The boys enjoyed having the basement to play foosball and hangout away from the adults. The host were very responsive and helpful. Would highly recommend this property
Tanya H.
Séjour de 3 nuits en mars 2025
Avis vérifié
10/10 Excellent
Sarah Y.
21 juil. 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Beautiful New Home
We really enjoyed our stay here. The house was big & spotlessly clean. There was plenty of room for all 6 of us. And it was only a short drive to the city & to the river for relaxing on the hot summer days. Thank you!
Sarah Y.
Séjour de 7 nuits en juillet 2024
Avis vérifié
10/10 Excellent
Marcie A.
27 juin 2024
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Edmonton getaway
The house is clean and spacious and fit our large group of family and friends. Location is convenient to airport. The hosts are quick to respond to any questions. Thanks Michael and Katrina for a great stay! We would definitely return!
Marcie A.
Séjour de 2 nuits en juin 2024
Avis vérifié
2/10 Horrible
Kirsten S.
2 juil. 2024
Les points faibles : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
WORST EXPERIENCE, avoid booking with Pique Properties. Read Google reviews first before booking!
My group arrived right at check in time and the place was a MESS: cigarette, garbage, dirt chunks on the floors throughout the house, all beds slept in/used, hair all over the bathrooms and beds, dirty towels everywhere.
I called right away and they let me know they missed cleaning this property and let me know that they will refund us 664.17 for the first night but I later find out that they are only refunding us 87.50 (half the cleaning fee) which is a complete disrespect to our group after that experience.
Because we had to wait for the cleaners, we had to move all our luggage back to our car and pushed our plans back with some of us not being able to use the place to rest after a 9 hour drive.
When the cleaners finally finished cleaning (took over 2 hours to get the place ready), we were still disappointed: we found crumbs on some tables, all the towels were still wet (we had to now spend extra time drying these further pushing us back on our schedule), and saw disturbing stains on the bedroom walls.
It was very stressful communicating this to them. I paid for this knowing that I would be able to relax and trust that Pique Properties will deliver as they’ve mentioned on the posting.
They would ask again and again if we are satisfied with our stay even when I mentioned we were not - they were not listening to our complaints and concerns (poor customer service).
Clearly on Google reviews (written before our stay) this is a recurring issue.
Kirsten S.
Séjour de 3 nuits en juin 2024
Avis vérifié
2/10 Horrible
Lorie-Anne D.
31 août 2024
Les points forts : Emplacement
Les points faibles : Propreté, arrivée, communication et exactitude de l’annonce
Not as advertised
After not being able to check in until 2 hours after our confirmed check in time, the house was extremely dirty. Pans of oil left in oven, bathrooms were smoked in, every on/off light switch had orange finger prints on them, BBQ not cleaned and out of propane. TV remotes all missing except 1, no ample parking on street - had to park around the block several times, construction right behind house from 0700-2000 every day which appears to be ongoing for the next long while. Host responded hope your enjoying your stay when we complained. Did fix something’s but offered to come clean after we had sanitized entire house - so they said they fixed it. Had to clean upholstery on kitchen chairs. Garbage piled so high in garage and stunk. Cleaner came back with linen and expected us to put it away. Shower door off track - did come fix. Not enough and wrecked cutlery - dropped of new stuff day before we left after 3/4’s of our family had left - we had to purchase disposable to have enough. Old toast found under bed. Old potato found in cupboard. Yard is blocked off with a piece of wood and balcony is about 2 feet from Neighbors - no privacy at all. But kept getting messages hoping we enjoyed our visit. We certainly left the house 10 times cleaner than we received it. The only good thing we have to say about this property is the repair man was polite, kind and responsive.
Lorie-Anne D.
Séjour de 7 nuits en août 2024
Avis vérifié
10/10 Excellent
Regis B.
29 janv. 2026
Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
The place was exactly as in the picture. Study cozy and pretty. Next place I ever been to
Regis B.
Séjour de 2 nuits en décembre 2025
Avis vérifié
4/10 Médiocre
Sungill
2 mai 2025
Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement
Les points faibles : Communication
Be cautious with this property.
After booking through Expedia, I was shocked to be contacted repeatedly via email and text by a third-party company called Truvi, demanding identity verification—including a photo ID and a selfie. On top of that, I was forced to pay a non-optional damage waiver fee—either $50 or $700—just to complete the process. I was even warned that the door code wouldn’t work unless I complied. None of this was disclosed on Expedia at the time of booking, and it still isn't. If I had known beforehand, I likely would not have booked. Even if I had, I wouldn’t feel this upset. It was an extremely unpleasant experience, and Expedia should be held accountable for not informing customers of these mandatory extra steps and charges. Anything less is misleading.