2/10 Horrible
Leslee
Voyage en famille
8 sept. 2025
Les points forts : Propreté
Les points faibles : Personnel et service, équipements, infrastructures et conditions de l’hébergement
Mom/daughter quick 2 night trip-our room on 1st floor of the Ripley House was really nice! However, major issue in safety/ lack of service when we were woken up at 9am to a strong smell of something burning and pounding on our door that there was a fire! No fire alarm went off.We hurried out in pjs/no shoes, thkflly grabbed rollaways. Smoke coming out of window below our room. Fire dept came, An hour later w NO INFO or assistance from staff, we decided that we were not going to waste time waiting around-we used the lobby bathroom to wash/change, left bags w front desk. We returned couple hrs ltr, told by front desk the fire dept said ok to go bk in. We opened our room to cloud of smoke & awful smell. I returned to front desk, asked if they planned on airing out rooms of lingering smoke/smell- said yes. We used the lobby bathroom again to change in our suits went to Chappy Island for the day- returned at 5pm thinking enough time.There was a strongorange smell in foyer but our room still smelled bad so I opened up two windows,ceiling fan/ac to try to circulate the air. We left soon as we changed for dinner. When returned, bathroom really smelled so kept door shut, we slept w windows open/fan/ac which was not great bc loud, and freaked out being level to street with windows wide open. Checked out in the AM. Asked manager if offering discount due to all the above issues. She said no, the fire dept said it was fine to go bk in. that was that, not even a sorry, she just walked away
Leslee
Séjour de 2 nuits en septembre 2025
