For a Hilton branded hotel, albeit DoubleTree, the management service levels were extremely poor and the communication was below standard. I booked 4 rooms for a stay, and after a late-checkin of 8.30 PM the previous evening, we requested a late check out of 1 hour per room, and a late check-out til 2 PM for the fourth room, after the front desk staff initially agreeing, the duty manager later denied the front staff had agreed this, and demanded the rooms be vacated whilst standing outside the rooms in the corridor.
The manner of the communication, whilst standing outside the rooms at 12:00 midday, was not befitting a bed & breakfast let alone a Hilton hotel. A housekeeping staff member who accompanied the manager was particularly rude.
An individual phone call to the respective rooms to inform the guests that the check-in time would not be extended would have sufficed.
The Dunblane Hilton DoubleTree is the worst Hilton hotel I have ever come across in terms of hospitality and care towards the guests.
