Booked for 3 persons and was given a room on same level as main restaurant level with small kitchen and public toliets along same corridor as our room door ( pictures shown). Told that dining guests normally eat till 23h00. This was unacceptable for us and we told the owner. She told us that we would have to pay 50 euros extra if we wanted to move upstairs into 2 rooms or to leave immediately and pay them 30 percent penalty. She blamed hotel.com for the wrong picture and info for the room. She said that on their own website states that room is on restaurant level. We checked and did not see any such information. Owner tried calling hotel.com many times without any resolution. Told us to move our things out of room, but it was late and we refused.
Room was small with the beds, bathroom, entry lights did not work, but had small balcony for daylight, no TV, but there was a coffee machine and mini bar. Old building so you hear everything, chalet style decoration.
Finally, owner decided to have dining guests eat in bar area so that we stayed in the room and had dinner there. We also contacted hotel.com, but it was hard to feel good about enjoying our stay after the tension and anger displayed.
