We asked to have the toilet cleaned only to be told the stains are permanent. When we checked into our room, there were no towels and we were told by housekeeping they were still in the dryer and would have to bring some when they were done. What? When I check into a room I expect there to be towels ready.
This used to be a very nice place to stay but it has really gone downhill. I tried for 2 days to get someone to fix a faucet that would not stop running. Front desk staff just sit there on their phones. There was mold on the ceiling and hair in the shower. Tattered towels. Do not recommend.
tv remote batteries dead, no clock in the room, no outlets readily available by bed to plug in chargers, AC unit couldn't keep the humidity down in the room.
For age, the property was better inside. Staff seemed uninterested in details like very poor toilet maintenance, unclean coffee pot filter basket, minimal breakfast, no cookies past a set "quota" for the day.
The door was propped open with the swingbar/security latch upon our arrival. The toilet and shower curtain were filthy. There was no shampoo, conditioner, or body wash available nor were there washcloths. The property was poorly kept overall, dirty and run down. Very disappointing.
I never take time to write reviews, but this was bad enough to take the time.
Positives: location, and friendly staff. Breakfast was acceptable (your average hotel hot breakfast). The front check-in staff was helpful, friendly, and very positive!
Negatives: overall cleanliness was horrible! Stained furniture, ceiling falling apart, curtains stained with blood. We could see through our door to the hallway. Towels were old, and discolored, fridge was not cold and smelled horrible. Security safety issues: the dude door never locked at night, and anyone could enter. The hallway was dirty with chunks of mud that were never cleaned after 4 nights. The room service said they would clean after 3rd night, but the sheets were never cleaned, and towels werenât restocked. No soap or blow dryer. The hot tub was still broken (but not a deal breaker). This hotel needs a TON of changes before I would ever stay again. Theyâre taking advantage of the fact that there are not many options for hotels in the area.
Staff was great!! Breakfast was good. Let me list things that were didn't work in our room-
A/C made strange noises all night.
Coffee maker was broken
No water pressure
Bathroom sink drained very slow
Overall it was fine if you need somewhere to stay. I spent the week. The first impression was not great. The garbage cans at the front entrance were full and overflowing everyday. I had to go to the front desk and ask for clean towels everyday because they were always out and they would only hand out one at a time. The ice machine was broken and out of service all week. My key cards would only work for 1-2 days and then they stopped working and I had to go to the desk and have them reprogrammed. ( I saw others having to do the same) The room was clean and quiet but it needs a remodel. Lots of wear and tear. Housekeeping comes every three days, but only leaves 1 set of towels and the didnât empty the garbage cans in the room. Again itâs fine if you canât find anywhere else to stay but there are newer/better options in town.