Vacances District de la Gruyère

Excellent accueil (professionnalisme, efficacité, sourire et la jeune dame parle français !). Chambre rénovée parfaitement agencée, sous les toits avec porte fenêtre. Salle de bains, jolie et pratique, avec des produits d'accueil. Petit bémol : des fumeurs venaient prendre leur café et surtout leur cigarette le matin et le soir, donc on referme donc la fenêtre. Excellente literie. Diner OK (pas trop de choix). Petit déjeuner OK (peut-être enrichi). Il faut demander si l'on souhaite des oeufs (omelette le 1er matin -elle ne pouvait pas faire autre chose...et j'ai bien attendu..- et oeufs au plat, comme souhaité, le 2nd matin - la serveuse était beaucoup plus dynamique, organisée et souriante !). Parking aisé et gratuit

calme un peu à l écarte du centre ville.

On ne m’a pas averti que je ne pouvais pas monter en voiture. Mais qu’il fallait prendre le télécabine

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.