District de Gersau - Réservez votre week-end en appart'hôtel

« Suite agréable et confortable, gare des bus et trains à proximité. Personnel accueillant. »

« We had a wonderful time and were very well taken care of. There was an issue caused by Expedia during our stay which the hotel staff resolved with utmost thoughtfulness and professionalism. They booked us a separate hotel for a portion of our stay at no additional cost, transferred our bags and got us a gift. »

« Located in Horw but well connected with trains to downtown Lucerne. Check in was cumbersome as it was all ‘personless’. I did not see a hotel employee in the 3 days we stayed and that felt impersonal and vague. One must have a good data plan and lots of phone battery life at all times otherwise you cannot enter the building. There is no one you can call if you are stranded out. The electronic key did not work all the time. While in the building, wifi was adequate. Parking is paid (CHF 7 per 24...

« We were unable to access the accommodation: upon arrival, we found ourselves in front of code boxes, no response to calls to the owner between 4 PM and 5 PM, no calls from him despite the message left on voicemail in English, no email indicating the codes. In short, unable to leave 2 children in the blazing sun, we were forced to book another hotel and lose the money for this rental. The fault does not rest entirely with the owner; Epedia also shares some responsibility, as the emails received...