BEWARE of your charges! We were charged for a night that we cancelled more than 24 hours in advance. We originally got a small refund only to be charged again a day later. Also charged twice at the bar. We were told it would be adjusted but it never was. The bed was comfortable but the room needed maintenance attention. Soap dispensers broken, towels were old, floor was sticky. In our brother's room the sink faucet came completely off the counter. Disappointed in our stay for those reasons.
No shampoos, conditioners, soaps or lotions in room. We had to stay unexpectedly & had no personal belongsings with us, expected room to, but no. 2 rough towels in bathroom. No phones in room either
The breakfast was nice, and we enjoyed the room and bed. A few oddities, we had no hand towel or bath mat, and an extra towel or two would have been nice. We got in late so we could have asked for some but were tired and made due. There was some wear and tear throughout like missing tile in the elevator, but the hotel seemed clean overall.
The staff was very friendly. Room was large. and clean , without a chemical odor. . Breakfast was very good with many options
The property was well kept, clean and modern..
Our kiddos didnt have a shower curtain, there was a towel in my husbands queen bed tv stations did not match the actual program microwaves and fridges were bunk
I asked about laundry at checkin. One might expect the clerk to mention that laundry detergent machine was broken to save a traveler a trip up four floors and back down to purchase detergent at front desk, but that expectation was not met in my case.
First room assigned the entry light has one dead bulb and the other kept blinking. Headboard lights blinking. Microwave flashing. Wonder if room had lost power. Was quickly assigned a new room. In this room, the Direct TV time was off (no, not CST vs MST - the time was just wrong) and the guide did not match what was on. The channels didnât even match. Very annoying since there was a tornado watch nearby and it would have been nice to find the local channel easily. Restaurant was not open the night we checked in, but there are options nearby. Easy access to hit the highway to visit Theodore Roosevelt park.