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« The rooms are very small. The heat did not work when I told the staff of the heat was not working. I thought maybe they will put me in another room instead they brought me a small heater that was cracks in the walls cracks around the headboard just nasty. »

« The facility well preserved and the staff were exceptional. Verity accommodating and friendly. »

« Staff was nice, but hotel itself is old and in need of some serious updating. Breakfast is not made to order as described or how embassy breakfasts used to be. It was a Standard hotel breakfast with no options for those with allergies. »

« Hottub didnt work and TV also paid all that money just for the hottub and it was cold... »

« Nous avons reçu un excellent accueil dans cet hôtel. Nous y avons passé deux nuits. La chambre et la salle de bains étaient propres et confortables. Le petit déjeuner était très bien. Nous remercions vivement l'équipe qui nous a bien rendu service alors que nous avions un problème de démarrage de voiture. La connexion Wi-Fi est bonne. Le parking est grand. »

« I love staying at this hotel it’s so peaceful and relaxing »

« Très bel hôtel…..personnel vraiment compétent et serviable… »

« When we checkin the door key system was not working. So we did not had keys until next day. They let us in using their master keys. The light lamp was not working even after reporting at front desk no one camw to fixed it. We stayed for 2 nights. Therewas no hand soap in bathroom or in shower tub. I ask front desk no one came until in the afternoon next day. There was no trash can in the room. When request for trash can I was handed 2 plastic bags to use it for trash. The room was not thorogly...

« Requested a room with a walk in shower as I have a broken foot and am wearing a walking boot. Was told none were available but online through the hotels own website it showed they were and were bookable for my entire stay. Rude front desk staff. Probably will never stay there again. This hotel has gone down hill for sure »

« Bon rapport qualité prix. Personnel accueillant et disponible. Proche commerces. 30 min centre ville de Chicago en voiture mais 2h en transport . Petit dejeuner correct. Le matelas du canapé lit pas confortable à changer et frigo bruyant. »

« It was ok »

« Second time going there, very practical place, highly recommended! »

« Cet hotel est d'un niveau très moyen qui ne correspond pas à la qualité attendue d'un best western. Il serait entièrement à rénover »

« Personnel is amazing and courteous. The rooms are old and outdated, noisy air conditioner, muggy. Breakfast buffet is great, evening menu is extremely ordinary. »

« Great stay! »

« The property is in a good location - right across from the high end shopping mall. But the room I stayed in was not clean when I checked in and I had to ask for another room. The interior of the rooms are old and need a major upgrade. I understand some rooms went through the upgrades but many have not - there were carpet stains and the furniture was very dated. The bathroom door in the two rooms I was in did not close properly which was weird. There was chipped paint on the walls and the doors....

« Staff were so sweet, great breakfast buffet and lots of amenities »