Commune de Stevns : recherchez des hôtels

"La télé ne marchait pas, je l’ai signalé sans effet. Le menage de la n’a pas été fait alors même que je l’avais demandé après la deuxième nuit. J’avais demandé de nouvelles serviettes de toilette propres à l’accueil sans succès "

"Parking uniquement payable avec application locale. Or, avec téléphone portable étranger, il est impossible de faire un paiement avec les applications proposées. De plus, l'accès à la salle de sport se fait en passant par un café!?? Pas pratique et salle non réservée aux clients de l'hôtel. Pas non plus de piscine. Pas acceptable. Buffet petit déjeuner correct mais pas assez de produits de qualité. Pour le prix et le standing d'un tel hôtel, les services ne sont pas à la hauteur."

"Personnel excellent"

"The hotel is fine for a quick overnight stay. When I called ahead, I requested a sea-view room, which I didn’t get — not a big deal, as I was exhausted and just needed to sleep. The next morning, around 8:15am, I asked for a complimentary/ free late checkout at 10:30am instead of 10am. The receptionist agreed, so I was surprised when, during checkout at 10:30, I was suddenly asked to pay about one hundred and fifty DKK. My friends and I were shocked. The same staff member had told me it could be free. I even reminded her, but a few minutes later she insisted we still had to pay. We didn’t want to argue since we were in a rush for an appointment, so i paid and left — but I was extremely disappointed. As someone who works in a 5-star hotel, I know how late checkouts work and how important a staff member’s word is to a guest. Being told it was free and then being charged anyway felt unacceptable and honestly quite unpleasant. In the car, my friends kept asking why we were charged when it was clearly granted for free. No amount of “SORRY” from the hotel will refund my money. Future guests:When you request something, make sure a second person is present to confirm what was said, in case the hotel changes its stance later. Cheers!"

"Un très bon sejour. "