We stayed at this townhouse for 4 nights 5 days. It was my husband, son (15), daughter and her best friend (both 11). I was VERY pleased with the communication. SeaStar Lewis was awesome. The townhouse itself was spacious, clean and had what we needed. Couches were comfy, 3 decks were awesome, everything worked, dishwasher door was a little wonky but still worked so who cares, and they indeed have "soft, fluffy towels". The kids said that their beds were comfortable. The best thing, and the reason why we came to Destin, was to go to the beach. I found a couple of condos that were a bit cheaper. They had pools. After discussing with my husband we chose the townhouse. We have a pool, but if you don't I STRONGLY encourage you to do this townhouse. It is ON the beach. You walk out the lower level door onto a deck, down your private ramp, right onto the sand. The beach is there with your chairs and umbrella waiting. NO lugging a wagon full of crap out your condo door, down a hallway, to wait for an elevator with random strangers. No trucking it back to your condo because someone is thirsty or you ran out of sunblock. No getting to the beach before 9 AM so save your spot. At this townhouse, you get to the beach when you want. The beach is private. It's a quick run up to the townhouse for anything missed. I was also comfortable with the kids running to the townhouse by themselves, I could see them and its just so easy. I would definitely stay here again.